Join Our Award-Winning Team: Bringing Humanity to Business through Compassionate Customer Service
At TTEC, we're on a mission to revolutionize the customer experience by combining humanity and technology. As a pioneer in the customer service industry since 1982, we've had the privilege of working with some of the world's most iconic and hyper-growth brands. Our team of dedicated professionals is passionate about delivering exceptional customer experiences that drive loyalty, retention, and growth. We're now seeking an experienced Healthcare Customer Service Representative to join our remote team in the USA.
About the Role: Making a Difference in the Lives of Our Customers
As a Healthcare Customer Service Representative working remotely, you'll be the face of our company, interacting with customers who need guidance, support, and answers to their healthcare-related queries. Your role is crucial in shaping their experience and building trust in our brand. If you're passionate about delivering exceptional customer service, have a strong understanding of healthcare benefits, and are committed to maintaining patient privacy, we want to hear from you.
Key Responsibilities: Delivering Exceptional Customer Experiences
- Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans, ensuring they receive the best possible coverage.
- Conduct research and outbound calls to provide answers to customers' general healthcare benefit and eligibility questions, enrollment status requests, and other related inquiries.
- Assist members with logging into and understanding the functionality of their online health accounts, as well as locating doctor and facility information.
- Provide empathetic and personalized support to customers, resolving their issues and concerns in a timely and professional manner.
- Maintain accurate records of customer interactions, ensuring data integrity and compliance with HIPAA guidelines.
Essential Qualifications: The Skills and Experience We Require
- 6 months or more of customer service experience, preferably in a healthcare or related industry.
- High school diploma or equivalent required.
- Computer experience and proficiency in navigating various software applications.
- High-speed internet (> 15 mbps) and a reliable computer or laptop.
- A USB wired headset (recommended) or a compatible headset (except Bluetooth headsets).
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in.
- Integrity to follow HIPAA guidelines on maintaining patient privacy.
Preferred Qualifications: The Skills and Experience That Set You Apart
- Previous experience in a healthcare customer service role.
- Knowledge of healthcare benefits, insurance plans, and related terminology.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
What You Can Expect: A Supportive and Inclusive Work Environment
At TTEC, we're committed to supporting your career growth and professional development. Here's what you can expect:
- A competitive base wage range of $16 per hour, plus performance bonus opportunities.
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.
- An inclusive culture and community-minded organization that encourages giving back.
- A global team of curious lifelong learners guided by our company values.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that fosters collaboration and teamwork.
Career Growth Opportunities: Advancing Your Career with TTEC
At TTEC, we're committed to helping you grow and develop your career. With our extensive training programs, ongoing coaching, and opportunities for advancement, you'll have the support you need to succeed. Our career development framework includes:
- Comprehensive onboarding and training programs to ensure you're equipped for success.
- Regular coaching and feedback from experienced team leads and managers.
- Access to 1000s of free courses to support your career growth and professional development.
- Opportunities for advancement and career progression within the company.
Our Company Culture: A Dynamic and Inclusive Work Environment
At TTEC, we're proud of our company culture, which is built on a foundation of inclusivity, respect, and empathy. Our team is diverse, and we celebrate the unique perspectives and experiences that each individual brings to the table. We're committed to creating a work environment that's supportive, collaborative, and fun.
Why Join TTEC? We're an Award-Winning Employer
TTEC is an award-winning employer, recognized for our commitment to creating a Great Place to Work. Our employees have spoken, and we're proud to have achieved certification in the United States. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Equal Opportunities: We're Committed to Diversity and Inclusion
TTEC is an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates, regardless of their background, culture, or perspective. We're proud to be a global company that reflects the communities we serve.
Ready to Apply? Let's Build the Future Together!
If you're passionate about delivering exceptional customer experiences and are committed to making a difference in the lives of our customers, we want to hear from you. Apply today and join our award-winning team!
Don't miss this opportunity to join a dynamic and supportive team that is shaping the future of customer service. Apply now and let's build a brighter future together!
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