Join a Leading Law Firm that's Revolutionizing the Industry
Davis Wright Tremaine LLP, an AmLaw 100 law firm with 11 offices nationwide, is seeking an experienced Information Technology Support Analyst to join our team in our Seattle, Portland, Los Angeles, or San Francisco offices. This is an exciting opportunity to work with a top law firm in the U.S. and be part of a team that's making a tangible difference.
About the Role
We're looking for a highly skilled and experienced Information Technology Support Analyst to provide technical support and troubleshooting assistance to our end-users. This is a flexible, hybrid remote arrangement, allowing you to work from home while being within reasonable commuting distance from any of our listed offices.
Key Responsibilities
- Provide first-line support during various shifts, ensuring timely resolution of end-user issues
- Maintain awareness and adherence to security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data
- Promote a culture that promotes information security as an integral part of Information Technology architecture and business processes
- Quickly and accurately resolve end-user issues, providing technical advice/support, troubleshooting assistance, and problem resolution for PCs, printers, applications, smartphones, telephones, remote access, and file transfers
- Document all support interactions and their resolutions in the incident tracking database
- Assist with determining and documenting the support impacts of new technology and planned software upgrades as requested
- Maintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processes
- Assist in maintaining and expanding the Information Technology Internal Knowledge Base documentation
- Triage and escalate, where needed, incidents submitted via email, self-service portal, and other avenues
- Assist with other special projects, tasks, and/or support as assigned
- Maintain high-speed broadband home internet access to ensure reliable connectivity to the firm's network when working remotely
Essential Qualifications
To be successful in this role, you'll need:
- 1+ years of experience in providing direct hardware and software support
- Understanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite
- Ability to communicate in a pleasant and effective manner with attorneys and staff
- Exceptional customer service and troubleshooting skills, problem-solving, and follow-up skills
- Excellent interpersonal skills; must be a team player
- Ability to handle stressful situations in a calm, composed manner
- Ability to quickly assess a situation and adjust approach to fit
- A strong attention to detail and quality control
- Demonstrated ability to quickly learn and support new technologies
- Tenacious problem-solving skills
- Ability to work independently, with minimum supervision
- GED/High School Diploma required; Bachelor's degree preferred
Preferred Qualifications
- 1+ years of experience in providing audio visual support
- 1+ years of experience in a law firm or professional setting
- Experience providing remote access support
- Training experience, either one-on-one or classroom
- Understanding of large networked environments (both LAN and WAN)
What We Offer
At Davis Wright Tremaine, we offer a competitive compensation package, including:
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
Our compensation package varies by location. The annualized salary range for this position is:
- $60,000 to $63,600 ($30.77-$32.62 hourly) in Washington
- $68,000 to $76,000 ($34.87-$38.97 hourly) in Los Angeles
- $84,000 to $95,000 ($43.08-$48.72 hourly) in San Francisco
Company Culture
At Davis Wright Tremaine, we foster a culture of inclusion and authenticity. We believe in providing challenging assignments, opportunities for professional growth and community involvement, and a culture that promotes information security as an integral part of Information Technology architecture and business processes.
Career Growth Opportunities
This role offers opportunities for professional growth and development, including:
- Training and development programs
- Mentorship and guidance from experienced professionals
- Opportunities to work on special projects and tasks
- Career advancement opportunities within the firm
Diversity, Equity, and Inclusion
Davis Wright Tremaine is committed to diversity, equity, and inclusion. We believe in fostering a culture where all talented individuals can have, and can see, a path to success. Our four-pillar framework - Community, Growth, Education, and Engagement - is designed to promote DEI throughout our law firm.
Ready to Apply?
If you're a motivated and experienced IT professional looking for a new challenge, we want to hear from you. Apply now to join our team and be part of a leading law firm that's making a difference.
To apply, please click on the link below:
Apply Now
Apply Now