Join Our Team: Capture, Curate, and Preserve the World's Stories
Publishing Concepts, LP (PCI), a Fortune 100 Best Company to work for, is expanding its team and seeking a highly motivated and detail-oriented Inside Sales Associate to work from home. As a key member of our remote team, you will play a crucial role in driving sales success and delivering exceptional customer experiences. Our company is built on a foundation of fun, gratitude, and a commitment to excellence, and we're looking for someone who shares our values and is eager to thrive in a fast-paced, dynamic environment.
About Us: A Culture of Excellence and Fun
At PCI, we're passionate about partnering with colleges, high schools, and service organizations to capture the stories of their alumni and members. Our Oral History Projects, directories, and sales of published books and alumni merchandise help preserve the world's stories for future generations. We're proud of our vibrant culture, which is characterized by a spirit of joy, gratitude, and continuous learning. Our five core values - Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant's Heart - guide everything we do.
Key Responsibilities: Drive Sales Success and Deliver Exceptional Customer Experiences
- Inbound and Outbound Calls: Handle a high volume of 30-50 inbound and outbound calls from clients, ensuring every interaction is professional and representative of our partners.
- Client Engagement: Build value throughout the call, update client records, and pitch three branded apparel offerings on every call. Light fundraising and donation collection are also part of the role.
- Sales Processes: Follow established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures.
- Coaching and Training: Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices with the team.
- Independent Sales Activities: Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required to achieve sales goals.
- Feedback Loop: Actively seek feedback from leaders, sales team, and peers to continuously improve the quality of service and address growth areas.
- Accountability and Attendance: Maintain excellent attendance and punctuality to ensure consistent coverage and care for our clients.
Requirements: The Ideal Candidate
To succeed in this role, you'll need:
- A minimum of 1 year of total work history, preferably in professional sales, or a 4-year college degree.
- A High School Degree or equivalent.
- The ability to work in a structured and process-driven sales environment.
- Proactive and quick decision-making capabilities, with a commitment to personal excellence.
- Great keyboarding and spelling skills, with the ability to work efficiently in a call center software environment.
- A quiet, distraction-free workspace at home, with a hard-wired internet connection and a download speed above 10/upload speed above 5.
- The ability to sit for long periods of time and work in a self-directed environment.
- Experience with Zoom, Microsoft Office Suite, Five9, or other call center software is preferred.
Technical and Physical Requirements
To work from home successfully, you'll need to meet our technical requirements, including a hard-wired internet connection and a quiet, distraction-free workspace. You'll also need to be able to sit for long periods of time and work in a self-directed environment.
What We Offer: Competitive Compensation and Benefits
As an Inside Sales Associate, you'll enjoy:
- A competitive hourly rate of $16 per hour, plus uncapped commission.
- The potential to earn $40K to $50K per year, with top performers earning $55K plus.
- A comprehensive benefits package, including medical, dental, vision, and life insurance, a Health Spending Account (HSA), and a 401K with company match.
- Free Telemedicine, Wellness Program, and Tuition Reimbursement.
- PT0 (vacation, sick, personal, holidays, half-holidays) and Bereavement leave.
- A dynamic work environment that's been recognized as a Great Place to Work, with opportunities for growth and development.
Career Growth Opportunities and Learning Benefits
At PCI, we're committed to helping our team members grow and develop in their careers. As an Inside Sales Associate, you'll have access to ongoing coaching and training, as well as opportunities to advance within the company. Our culture of continuous learning and improvement ensures that you'll always be challenged and supported in your role.
Company Culture Highlights
Our company culture is built on a foundation of fun, gratitude, and a commitment to excellence. We believe in promoting from within and recognizing our team members' contributions. We're proud of our achievements, including being recognized as a Fortune 100 Best Company to work for, and we're committed to continuing to deliver exceptional results.
Why Join Us?
If you're a motivated and detail-oriented sales professional looking for a dynamic work environment, we want to hear from you. At PCI, you'll have the opportunity to work with a talented team, develop your skills, and advance your career. Our commitment to excellence, fun, and gratitude makes us a unique and rewarding place to work.
Ready to Apply?
If you're ready to join our team and capture, curate, and preserve the world's stories, click apply now. We're excited to hear from you and discuss this opportunity further!
PCI is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates who are eligible to work in the United States.
Apply Now