Introduction to Mercy and Our Mission
Mercy, a renowned healthcare organization, is dedicated to providing compassionate care and pioneering new models of healthcare delivery. With a strong commitment to our mission, values, and Mercy Service Standards, we are seeking an experienced Insurance and Billing Representative to join our Revenue Excellence Team. As a key member of our team, you will play a vital role in ensuring the financial stability of our organization, allowing us to continue delivering exceptional patient care.
Job Overview and Responsibilities
The Insurance and Billing Representative II position is a critical component of our revenue cycle operations. As an Insurance Services Representative, you will be responsible for the collection and resolution of outstanding insurance receivables, including unpaid, denied, and underpaid claims. Your expertise in communicating effectively with insurance companies, patients, and internal stakeholders will be essential in resolving complex billing issues. You will work closely with our team to ensure accurate and efficient handling of high claim volumes, displaying quality and productive work habits, and serving as a resource for management and colleagues.
- Collect and resolve outstanding insurance receivables, including unpaid, denied, and underpaid claims
- Communicate effectively with insurance companies, patients, and internal stakeholders to resolve complex billing issues
- Accurately and efficiently handle high claim volumes, meeting productivity and quality standards
- Display intermediate knowledge of department operations and serve as a resource for management and level I co-workers
- Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards
Essential Qualifications and Skills
To be successful in this role, you will need:
- High School Degree or Equivalent
- At least 1 year of experience in revenue cycle or a related field, with a strong understanding of insurance billing and claims resolution
- EPIC Resolute Hospital Billing or Ambulatory experience is highly desirable
- Basic communication and customer service skills, with the ability to work effectively with diverse stakeholders
- Basic Microsoft Excel and Word knowledge, with proficiency in computer and keyboarding skills
Preferred Qualifications and Skills
While not required, the following qualifications and skills are highly desirable:
- Advanced knowledge of insurance billing and claims resolution, including familiarity with regulatory requirements and industry standards
- Experience with electronic health records (EHRs) and practice management systems
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex billing issues
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Career Growth Opportunities and Learning Benefits
At Mercy, we are committed to the growth and development of our employees. As an Insurance and Billing Representative, you will have opportunities to:
- Pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures
- Develop your skills and knowledge in revenue cycle operations, with opportunities for professional certification and continuing education
- Collaborate with a supportive community of healthcare professionals, with a strong focus on teamwork and mutual respect
- Advance your career in a dynamic and growing organization, with opportunities for leadership development and career progression
Work Environment and Company Culture
Mercy is a values-driven organization, committed to providing a supportive and inclusive work environment. Our company culture is built on a foundation of:
- Compassion and professionalism, with a strong focus on patient-centered care
- Collaboration and teamwork, with a commitment to mutual respect and open communication
- Innovation and excellence, with a focus on continuous improvement and quality outcomes
- Community involvement and social responsibility, with a commitment to making a positive impact on the communities we serve
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Tuition reimbursement up to $2,000 for continuing education
- Health, Dental, and Vision insurance, available after day one
- Annual contribution of $100 per month to eligible dependent care FSA
- Paid parental leave for new parents
- 401K with employer match
- Paid PTO for volunteering
- Competitive salary and opportunities for career growth and advancement
Conclusion and Call to Action
If you are a motivated and experienced insurance and billing professional, looking for a new challenge in a dynamic and growing organization, we encourage you to apply for this exciting opportunity. With a strong commitment to our mission, values, and Mercy Service Standards, we are seeking a talented and dedicated individual to join our Revenue Excellence Team. Don't miss this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now and become a part of our compassionate and innovative healthcare team!
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Apply Now