At arenaflex, we're a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that transform the way businesses operate. Our team of experts is passionate about pushing the boundaries of what's possible, and we're now seeking an experienced Mainframe Customer/1 Billing Expert to join our remote workforce.
As a seasoned professional with a strong background in mainframe customer/1 billing, you'll play a critical role in driving the success of our organization. With a minimum of 10+ years of experience in the field, you'll bring a wealth of knowledge and expertise to our team, helping us to deliver exceptional results for our clients.
**Key Responsibilities:**
* Provide specialized insights in customer service and service order management, leveraging your expertise to drive business growth and improvement.
* Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS, ensuring the highest level of quality and efficiency.
* Collaborate closely with business analysts and project managers to understand requirements and implement solutions, driving project success and stakeholder satisfaction.
* Ensure adherence to financial regulations and data security policies, maintaining the highest standards of compliance and security.
* Assist with project documentation and training materials, helping to ensure seamless knowledge transfer and onboarding.
* Coordinate with support teams to ensure timely issue resolution, providing exceptional customer service and support.
**CSS Billing & Finance SME:**
* Develop and maintain an understanding of customer-specific business environments and service level agreements, driving business growth and improvement.
* Identify and resolve customer problems using defined procedures and documenting troubleshooting efforts, ensuring exceptional customer satisfaction.
* Collaborate with support teams to ensure timely issue resolution, providing exceptional customer service and support.
**CSS Billing & Finance Sr. Developer:**
* Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS, ensuring the highest level of quality and efficiency.
* Develop and maintain financial transaction processing systems, ensuring accuracy and compliance with financial regulations.
* Conduct system analysis and performance tuning to enhance efficiency, driving business growth and improvement.
* Troubleshoot and resolve system issues, providing technical support and implementing enhancements.
**CSS Billing & Finance Business Analyst:**
* Gather requirements from stakeholders, translating business needs into technical requirements, driving project success and stakeholder satisfaction.
* Analyze billing data, generate reports, and ensure compliance with financial regulations, maintaining the highest standards of accuracy and compliance.
* Collaborate with developers to implement updates and enhancements in the mainframe billing system, driving business growth and improvement.
* Identify and resolve billing discrepancies, ensuring seamless operations and exceptional customer satisfaction.
**Essential Qualifications:**
* Minimum 10+ years of experience in mainframe customer/1 billing, with a strong background in COBOL, JCL, DB2, and CICS.
* Proven expertise in application development, project collaboration, data security and compliance, and documentation.
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.
**Preferred Qualifications:**
* Experience working in a remote environment, with a strong ability to work independently and collaboratively as part of a virtual team.
* Familiarity with financial regulations and data security policies, with a strong understanding of compliance and security best practices.
* Experience with project management tools and methodologies, with a strong ability to manage multiple projects and priorities.
* Strong knowledge of mainframe billing systems and processes, with a strong ability to analyze and improve business processes.
**Skills and Competencies:**
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.
* Strong project management skills, with the ability to manage multiple projects and priorities.
* Strong knowledge of mainframe billing systems and processes, with a strong ability to analyze and improve business processes.
* Familiarity with financial regulations and data security policies, with a strong understanding of compliance and security best practices.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Mainframe Customer/1 Billing Expert, you'll have access to a range of learning and development opportunities, including:
* Ongoing training and development programs, designed to help you stay up-to-date with the latest technologies and industry trends.
* Mentorship and coaching, with experienced professionals who can help you develop your skills and expertise.
* Opportunities for career advancement, with a range of roles and responsibilities available within the organization.
**Work Environment and Company Culture:**
At arenaflex, we're proud of our dynamic and inclusive work environment, which is designed to support the success of our employees. As a remote worker, you'll have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. Our company culture is built around a set of core values, including:
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Continuous learning and development
* Diversity and inclusion
**Compensation, Perks, and Benefits:**
As a Mainframe Customer/1 Billing Expert at arenaflex, you'll be rewarded with a competitive salary and benefits package, including:
* $65-$70 per hour, with opportunities for overtime and bonuses.
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
* Retirement savings plan, with a company match.
* Paid time off and holidays, with flexible scheduling options.
* Access to a range of employee perks and discounts, including gym memberships and technology discounts.
**How to Apply:**
If you're a motivated and experienced Mainframe Customer/1 Billing Expert looking for a new challenge, we'd love to hear from you. Please submit your latest resume to
[email protected], along with a cover letter outlining your experience and qualifications. We can't wait to hear from you!