About American Express
At American Express, we're not just a company - we're a community of individuals who share a passion for delivering exceptional customer experiences and driving business growth. With a rich history spanning over 170 years, we've built a reputation for innovation, integrity, and a commitment to excellence. Our diverse and inclusive culture is built on the values of teamwork, respect, and a passion for learning and growth. As a member of our team, you'll have the opportunity to make a meaningful impact, develop your skills, and be part of a global organization that's shaping the future of commerce.
Join Our Team
We're seeking an experienced Manager - Risk Management to join our Business Continuity Management (BCM) team. As a key member of our Global Services Group, you'll play a critical role in developing and implementing our global BCM program, ensuring the resilience and continuity of our operations, and safeguarding our employees, customers, and products and services.
About the Role
As a Manager - Risk Management, you'll be responsible for supporting the development, coordination, and implementation of American Express's global BCM program. This will include:
- Developing and maintaining a consistent framework for BCM across the enterprise, ensuring that a robust and effective BCM program is in place to safeguard employees, customers, and products and services.
- Coordinating with business continuity partners across the company to ensure alignment and effective implementation of BCM activities.
- Driving the BCM program forward through planning and executing actionable recommendations, ensuring that the program is aligned with business objectives and risk management strategies.
- Overseeing current risk assessment tools and techniques, establishing and maintaining guidelines and policies to support the deployment of BCM activities.
- Enhancing current governance processes by driving improvement through identification of efficiencies and risk management strengthening opportunities.
- Providing project management leadership and support on program enhancements efforts, ensuring that projects are delivered on time, within budget, and to the required quality standards.
- Supporting engagement with interdependent teams, including Third Party Lifecycle Management, Information Security, and GCO, in defining and aligning on program linkages.
- Providing direction and business continuity subject matter expertise to business unit partners, as assigned, to drive engagement and accountability to ensure successful execution of first-line responsibilities within the BCM program framework.
Key Qualifications
To be successful in this role, you'll need:
- Three to five plus years of prior experience in enterprise program management, operational risk management, business continuity, or audit within the Banking or financial services industries.
- Strong project management skills and expertise in process redesign, with a proven track record of delivering projects on time, within budget, and to the required quality standards.
- Solid conceptual thinking and risk mindset, with the ability to understand process and/or operations management, and identify opportunities for improvement.
- Problem-solving and agile decision-making skills, with the ability to analyze complex data and develop actionable recommendations.
- Strong written communication and presentation skills, with the ability to clearly and effectively communicate with multiple levels and audiences.
- Experience with troubleshooting issues and developing remediation plans, with clear stakeholder notifications.
- Ability to build relationships and effectively mobilize cross-functional teams, with a proven track record of collaboration and influence.
- Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
- Bachelor's degree in a relevant field, such as business administration, risk management, or a related field.
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- MBA or advanced degree in a relevant field, such as business administration, risk management, or a related field.
- SharePoint Certified, with experience in implementing and managing SharePoint solutions.
What We Offer
As a Manager - Risk Management at American Express, you'll enjoy a competitive salary, bonus, and benefits package, including:
- Competitive base salary, ranging from $80,000 to $155,000 annually, depending on experience and qualifications.
- Bonus incentives, based on individual and team performance.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers, staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities, to support your growth and professional development.
Why Join American Express?
At American Express, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' well-being. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the resources, support, and opportunities they need to thrive. As a member of our team, you'll have the opportunity to:
- Make a meaningful impact, through your work and contributions to our business.
- Develop your skills and expertise, through training and development opportunities.
- Be part of a global organization that's shaping the future of commerce.
- Enjoy a competitive salary, bonus, and benefits package.
- Work in a dynamic and fast-paced environment, with opportunities for growth and advancement.
How to Apply
If you're a motivated and experienced professional, with a passion for risk management and business continuity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your qualifications and experience. We look forward to hearing from you!
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