Welcome to blithequark: A Global Leader in Mobile Game Development
blithequark is one of the most successful and renowned mobile game development companies worldwide, ranking among the top 3 in terms of revenue and standing as the number one mobile application in EMEA. With an astonishing 2.3 billion installations, equivalent to a third of the world's population, and over 30 million daily players, our games have become an integral part of the gaming community. We are now seeking a dynamic and skilled Customer Support Representative to join our team, providing exceptional support to our global player base.
About the Role
As a Customer Support Representative at blithequark, you will be the go-to expert for our free-to-play mobile games, managing player tickets, and collaborating with our support engineers to ensure seamless technical support across multiple platforms. Your excellent communication skills in German, English, and Russian will enable you to engage with our diverse player base, offering technical advice and assistance to resolve issues efficiently. You will work closely with various departments, including production, QA, design, programming, legal, and marketing, to identify, prioritize, and resolve issues, ultimately enhancing our support services.
Key Responsibilities:
- Provide technical support for our mobile games across multiple platforms, managing player tickets, and collaborating with support engineers.
- Engage with a global player base, offering technical advice and assistance in German, English, and Russian.
- Identify, prioritize, and resolve issues swiftly, collaborating with diverse departments for seamless solutions.
- Utilize research skills to develop solutions and enhance our support services, ensuring the highest level of player satisfaction.
Requirements and Qualifications
To succeed in this role, you will need to possess excellent communication skills in English, German, and Russian, both verbal and written. A knack for quickly grasping technical concepts and explaining them to users with varying levels of technical expertise is essential. While not mandatory, experience playing mobile games is preferred, as it will provide a deeper understanding of our products and the gaming community.
Essential Qualifications:
- Excellent communication skills in English, German, and Russian, both verbal and written.
- Able to swiftly grasp technical concepts and explain them to users with different levels of technical expertise.
- Experience in customer support or a related field, preferably in the gaming industry.
Preferred Qualifications:
- Experience playing mobile games, with a deep understanding of the gaming community and its needs.
- Familiarity with ticket management systems and support software.
- Previous experience working in a remote or multinational team environment.
Skills and Competencies
To excel in this role, you will need to possess a unique blend of technical, language, and interpersonal skills. These include:
- Strong technical skills, with the ability to understand and explain complex technical concepts.
- Excellent language skills, with fluency in German, English, and Russian.
- Strong interpersonal skills, with the ability to communicate effectively with players, colleagues, and other stakeholders.
- Problem-solving skills, with the ability to identify, prioritize, and resolve issues efficiently.
- Adaptability and flexibility, with the ability to work in a fast-paced, dynamic environment.
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to a range of learning benefits, including:
- Reimbursement for participation in relevant conferences and courses.
- Internal bootcamps and training sessions, designed to enhance your skills and knowledge.
- Access to discounted English language courses, to support your language development.
Work Environment and Company Culture
blithequark is a dynamic and innovative company, with a strong focus on employee well-being and satisfaction. Our company culture is built around the values of teamwork, creativity, and fun, with a range of perks and benefits designed to support your physical, mental, and emotional health. These include:
- Healthcare benefits, including reimbursement for online sessions with a psychologist and access to healthcare services for you and your children.
- A generous amount of paid vacation days and sick leave, with the option to request additional days off in special circumstances.
- Support for leading a healthy lifestyle, with reimbursement for gym memberships or fitness app subscriptions.
- A range of entertainment and merch options, including hundreds of events around the world, contests, sports challenges, parties, hackathons, and offline events for individual teams.
Compensation, Perks, and Benefits
As a Customer Support Representative at blithequark, you can expect a competitive salary and a range of perks and benefits, including:
- A comprehensive compensation package, with a competitive salary and bonus structure.
- A range of benefits, including healthcare, work-life balance, and professional development opportunities.
- Access to the latest technology and tools, to support your work and enhance your productivity.
- A dynamic and innovative work environment, with a range of social and entertainment options.
Conclusion
If you are a motivated and skilled customer support professional, with a passion for gaming and a flair for languages, we want to hear from you. As a Customer Support Representative at blithequark, you will have the opportunity to work with a global leader in mobile game development, providing exceptional support to our player base and contributing to the success of our games. With a range of perks, benefits, and learning opportunities, this is a unique chance to develop your skills, enhance your career, and be part of a dynamic and innovative team. Apply now to join our team and take your career to the next level!
Apply Now