Join the Team at blithequark: Delivering a Better World through Exceptional Customer Support
At blithequark, we're passionate about making a positive impact on people's lives and communities. As a global leader in infrastructure consulting, we're dedicated to delivering innovative solutions that transform the way people live, work, and interact. Our team of over 50,000 professionals is driven by a common purpose: to create a better world through our work. We're now seeking a highly skilled and customer-focused Part-Time Customer Support Specialist to join our team in Connecticut, working on a remote basis with occasional office visits.
Job Summary
We're looking for an experienced Part-Time Customer Support Specialist to provide exceptional customer service support to commuters and stakeholders in Connecticut. As a member of our CT rides project, you'll be responsible for managing the statewide transportation demand management (TDM) program and providing customer service for CT rail Shore Line East and Hartford Line for the Connecticut Department of Transportation. This is a weekend, shift position, with the Customer Service Center hours being 7am- 6pm Eastern Time.
Key Responsibilities
- Provide accurate, polite, and responsive telephone/email/web-based customer service support to commuters and stakeholders.
- Develop familiarity with transportation services in Connecticut, including routes, schedules, and service alerts.
- Multi-task across multiple web-based and printed sources to locate relevant transportation information.
- Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate.
- Use Live Chat program to respond to customer inquiries online.
- Monitor multiple email accounts and provide written response to inquiries.
- Compile and issue time-sensitive service alerts via multiple communication channels.
- Create and provide customized commute plans based on an individual's travel needs.
- Conduct outbound follow-up calls to provide a second level of customer service, when appropriate.
- Perform administrative tasks to support outreach and marketing team.
- Communicate with transportation providers to gather and update route/schedule services.
- Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.
Requirements and Qualifications
Minimum Requirements:
- High school diploma or equivalent required; two years of experience or demonstrated equivalency of experience and/or education.
Preferred Qualifications:
- Previous customer service experience.
- Experience using Microsoft Office or Gsuite products.
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and customer service skills.
- Ability to multi-task and work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office or Gsuite products.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have opportunities to:
- Develop your customer service skills and expertise.
- Learn about transportation services and infrastructure consulting.
- Collaborate with a team of professionals who share your passion for delivering exceptional customer service.
- Take advantage of our comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
Work Environment and Company Culture
At blithequark, we're proud of our company culture, which values:
- Diversity, equity, and inclusion.
- Integrity, entrepreneurial spirit, and pioneering mindset.
- Environmental, social, and governance priorities.
- Flexibility and work-life balance, with hybrid work options.
Compensation and Benefits
We offer a competitive compensation package, including:
- $19.57/hour - $34.24/hour, based on location and individual qualifications.
- Comprehensive benefits program.
- Opportunities for career growth and development.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
About blithequark
blithequark is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities.
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