Experienced Part Time Remote Customer Service Specialist for After Hours Team - Healthcare and Customer Service Expertise Required

Introduction to arenaflex

arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality patient care and improving the health and well-being of the communities we serve. Our organization is built on a foundation of excellence, compassion, and innovation, and we are seeking a talented and dedicated Remote Customer Service Specialist to join our After Hours Team.

Job Overview

As a Remote Part Time Customer Service Specialist at arenaflex, you will play a vital role in providing exceptional customer service to our patients, healthcare providers, and facilities. You will be the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices, facilitating patient healthcare needs and ensuring seamless coordination of care. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, resolving issues and providing excellent customer service in a variety of situations.
• Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
• Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.

Essential Qualifications

• High School Diploma or GED required.
• 2-5 years of experience in healthcare or customer service, with a strong focus on delivering exceptional patient care and customer service.
• Typing speed of minimum 35 wpm with 90% accuracy.
• Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position.
• Must live within 1 hour of St. Louis, Missouri, and be available to work a part-time schedule of 24 hours per week, including Sunday 12:00a-9:30a, Thursday & Friday 4:00p-12:00p, and participate in a holiday rotation.

Preferred Qualifications

• Recent healthcare experience, with knowledge of medical terminology and electronic health records.
• Strong critical thinking and problem-solving skills, with the ability to research complex issues and consult/escalate to clinical staff when necessary.
• Excellent communication and interpersonal skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, and external organizations.
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Remote Customer Service Specialist, you will have access to a range of training and development programs, including our BJC Institute for Learning and Development, to help you build your skills and advance your career. You will also be part of a dynamic and supportive team, with opportunities to collaborate and share knowledge with colleagues across the organization.

Work Environment and Company Culture

arenaflex is a values-driven organization, built on a foundation of excellence, compassion, and innovation. We are committed to creating a work environment that is supportive, inclusive, and respectful, where our employees can thrive and grow. As a Remote Customer Service Specialist, you will be part of a team that is dedicated to delivering exceptional patient care and customer service, and you will have the opportunity to make a real difference in the lives of our patients and communities.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive range of benefits and perks, including comprehensive medical, dental, vision, life insurance, and legal services, as well as disability insurance, pension plan, 401(k) plan, and tuition assistance. You will also be eligible for our Paid Time Off benefit, which combines vacation, sick days, holidays, and personal time, and our Health Care and Dependent Care Flexible Spending Accounts. As a part-time employee, you will be eligible for benefits, including our comprehensive medical, dental, and vision insurance, and our 401(k) plan with arenaflex match.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and patient care, we encourage you to apply for this exciting opportunity to join our After Hours Team as a Remote Customer Service Specialist. At arenaflex, we are committed to creating a work environment that is supportive, inclusive, and respectful, and we offer a range of benefits and perks to help our employees thrive and grow. Don't miss this opportunity to join our team and make a real difference in the lives of our patients and communities. Apply today to become a part of the arenaflex team and start your journey to a rewarding and challenging career in customer service and patient care.

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