Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as an Experienced Patient Advocate Representative in our Patient Support Department. As a key member of our call center team, you will play a vital role in ensuring the satisfaction of our patients and their loved ones.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for chronic care management. Our approach is centered around delivering personalized, patient-centric care that addresses the unique needs of each individual. We are committed to making a positive impact on the lives of our patients and their families, and we are seeking like-minded individuals to join our team.
**Job Summary**
As an Experienced Patient Advocate Representative, you will be responsible for delivering first-class customer service to our patients and their loved ones. You will handle all tasks required to maintain patient satisfaction, ensure accurate and timely shipping of reorders, and provide cross-functional support to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You will be the front line of support for our patients, helping to solve their challenges and deliver on our promise of superior customer service.
**Responsibilities**
* Obtain and process authorizations for reorders
* Resolve patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation
* Ensure patients have all required medical documentation to permit billing of services as assigned
* Maximize patient base through retention efforts and cross-selling via phone
* Handle inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
* Audit configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities
* Maintain a strong understanding of medical documentation, insurance requirements, and company procedures
* Maintain a high degree of confidentiality always due to access to sensitive information
* Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department
**Qualifications**
* Minimum high school diploma or GED equivalent
* Customer service experience preferred
* Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
* Strong attention to detail, multi-tasking, communication, and organizational skills are essential
* Exceptional phone and email etiquette
* Position may require evening and weekend availability
**What We Offer**
* Attractive incentives
* Monday through Friday schedule
* Intimate office environment
* Professional growth opportunities
* Supportive team
* Great benefits
**Our Values**
At arenaflex, we are guided by three core values that shape our approach to patient care and customer service:
* **Certainty**: We understand that the lives of our patients depend on our ability to execute. We commit to doing this every day.
* **Compassion**: We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
* **Advancement**: We are endlessly looking for ways to progress and become more innovative in all things we do.
**Why Join arenaflex?**
* We offer a dynamic and supportive work environment that encourages growth and development
* We are committed to making a positive impact on the lives of our patients and their families
* We offer competitive compensation and benefits packages
* We are an equal opportunity employer and welcome applications from diverse candidates
**How to Apply**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.