At arenaflex, we are committed to providing exceptional patient and customer experiences through our dedicated team of professionals. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service, have a strong work ethic, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. We are committed to providing high-quality products and services, while also promoting health and wellness in our communities. Our team of professionals is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our team.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience, including greeting customers, offering assistance with products and services, and resolving customer issues.
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services.
* Recommending items for sale to customers and recommending trade-up and/or companion items.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Completing resets and revisions as directed.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
* Basic math skills, with the ability to accurately handle cash and process transactions.
* Ability to lift up to 25 pounds, with frequent standing, walking, and bending.
* Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
**Preferred Qualifications**
* Previous experience in a pharmacy or retail environment, with a strong understanding of pharmacy operations and customer service principles.
* Knowledge of pharmacy systems and software, with the ability to learn and adapt to new systems and technologies.
* Experience with inventory management and control, with a strong understanding of asset protection techniques.
* Ability to work independently, with a strong sense of initiative and self-motivation.
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
* Basic math skills, with the ability to accurately handle cash and process transactions.
* Ability to lift up to 25 pounds, with frequent standing, walking, and bending.
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
* Ability to learn and adapt to new systems and technologies, with a strong willingness to take on new challenges and responsibilities.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our team members with opportunities for growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:
* Develop your skills and knowledge in pharmacy operations and customer service principles.
* Learn and adapt to new systems and technologies, with a strong focus on innovation and continuous improvement.
* Take on new challenges and responsibilities, with a strong sense of initiative and self-motivation.
* Collaborate with our team of professionals to deliver exceptional patient and customer experiences.
* Participate in ongoing training and development programs, with a focus on healthcare and pharmacy knowledge.
**Work Environment and Company Culture**
At arenaflex, we are committed to creating a positive and supportive work environment that promotes health and wellness. Our team of professionals is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our team. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:
* Work in a fast-paced and dynamic environment, with a strong focus on customer service and patient care.
* Collaborate with our team of professionals to deliver exceptional patient and customer experiences.
* Participate in ongoing training and development programs, with a focus on healthcare and pharmacy knowledge.
* Enjoy a competitive salary and benefits package, with a strong focus on work-life balance.
* Take advantage of our comprehensive training and development programs, with a focus on career growth and advancement.
**Compensation, Perks, and Benefits**
At arenaflex, we are committed to providing our team members with a comprehensive compensation and benefits package. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:
* Earn a competitive salary, with opportunities for growth and advancement.
* Participate in our comprehensive benefits package, including medical, dental, and vision insurance.
* Enjoy a strong focus on work-life balance, with flexible scheduling and paid time off.
* Take advantage of our comprehensive training and development programs, with a focus on career growth and advancement.
* Enjoy a range of perks and benefits, including discounts on arenaflex products and services, and access to our employee assistance program.
**Conclusion**
At arenaflex, we are committed to delivering exceptional patient and customer experiences through our dedicated team of professionals. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to develop your skills and knowledge in pharmacy operations and customer service principles, while also collaborating with our team of professionals to deliver exceptional patient and customer experiences. If you are passionate about delivering outstanding customer service, have a strong work ethic, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.
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