Introduction to blithequark
At blithequark, we are passionate about empowering the most transformational part of our health care landscape - independent primary care. As a public benefit corporation, we exist to help practices, health centers, and clinics deliver better care to their patients and thrive in value-based care. Our mission is to create a health care system that is good for patients, good for practices, and good for society. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
Job Overview
We are seeking an experienced Program Coordinator, Customer Success to join our team and contribute to improving the customer experience for both our internal field teams and external practice partners. In this role, you will use your project management and analytical skills to help drive key initiatives and objectives that support the success of our teams and partners. You will be working closely with various stakeholders to identify challenges, communicate solutions, and ensure smooth execution of projects.
Key Responsibilities
- Project Management (75%): Working alongside the SVP of Customer Success on multiple projects to ensure they stay on track and are aligned with Customer Success objectives.
- Maintaining project governance and project management documentation, such as project plans, communications, and status updates. Additionally, maintaining and organizing meeting agendas and notes/follow-ups.
- Collaborating with internal and external stakeholders and cross-functional leads to ensure projects stay on task and adhere to agreed-upon timelines. Additionally, facilitating communication amongst multiple stakeholders.
- Analytics (25%): Tracking key performance indicators (KPIs) relating to key Customer Success objectives, inclusive of analyzing trends and proposing strategic opportunities for performance improvement.
- Supporting ad-hoc reporting, data analyses, and other project needs.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree
- 2+ years of relevant work and/or internship experience
- Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
- Experience in using Google Sheets or Excel as a data management tool; comfortable with basic formulas and creating pivot tables
- Exemplary communication skills both written and verbal
- Willingness to travel as needed to blithequark's headquarters or markets
Preferred Qualifications
While not required, the following skills and experiences are preferred:
- Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams
- Understanding and having experience with Tableau, Miro, Jira, Monday.com
- Experience using Tableau or other data management software
- Comfortable tackling ambiguous problems with a high degree of autonomy
Skills and Competencies
To excel in this role, you will need to possess:
- Strong problem-solving abilities and the ability to manage multiple priorities
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
- Strong analytical and project management skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. You will have access to:
- Opportunities for professional development and growth
- Mentorship and coaching from experienced professionals
- Training and development programs to enhance your skills and knowledge
- A collaborative and inclusive work environment that encourages learning and growth
Work Environment and Company Culture
At blithequark, we pride ourselves on our remote-first culture and flexible work environment. You will have the opportunity to work from home and collaborate with team members from across the US. We offer:
- Flexible work schedules and the ability to work remotely
- A comprehensive benefits package, including health, dental, and vision insurance
- A robust time-off plan, including 21 days of PTO in your first year
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
Compensation and Benefits
The compensation for this role will depend on a number of factors, including your qualifications, skills, competencies, and experience. The salary range for this role is $55,000 to $65,000 per year, plus equity and bonus.
Conclusion
If you are a motivated and detail-oriented individual who is passionate about customer success and project management, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a diverse and inclusive work environment that values and celebrates the unique perspectives and experiences of our team members. Join our team and be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn.
Apply Now