Introduction to blithequark
At blithequark, we are dedicated to transforming the healthcare experience by creating healthier communities, removing barriers to quality care, and making the healthcare system more responsive, affordable, and equitable. Our mission is to help people live healthier lives, and we believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced and compassionate Provider Customer Service Call and Chat Representative to join our team. As a representative, you will play a vital role in supporting healthcare providers who care for our members, providing exceptional service and resolving issues in a timely and professional manner. This is a full-time, remote opportunity for candidates located in Tennessee, offering the flexibility to work from home and make a meaningful difference in the lives of others.
Primary Responsibilities
- Serve as an advocate for healthcare providers, demonstrating accountability and ownership to resolve issues and provide exceptional service
- Respond to provider inquiries via phone and concurrent chat, addressing questions and concerns related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Quickly and effectively triage contacts from healthcare professionals, identifying and resolving issues in a timely and professional manner
- Collaborate with internal partners to ensure issues are resolved and thoroughly communicated to providers, utilizing strong multitasking skills to navigate multiple systems and extract necessary information
- Influence providers to utilize self-service digital tools, assisting with navigation questions and promoting the benefits of these tools to aid in faster resolution and improved customer satisfaction
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience, with a proven track record of analyzing and solving customer concerns
- Ability to type at a speed of 35-40+ words per minute with an accuracy of 90%
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:35 PM CST from Monday - Friday, with flexibility to work occasional overtime, weekends, and/or some holidays as needed
Preferred Qualifications
- Prior healthcare experience and knowledge of healthcare terminology
- Experience in a related environment, such as an office, call center, or customer service role, utilizing phones and computers as primary job tools
Telecommuting Requirements
To be eligible for this remote opportunity, you must:
- Reside within the state of Tennessee
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Have a reliable, high-speed internet connection that meets blithequark's technical requirements
Soft Skills and Competencies
To excel in this role, you will need to possess the following soft skills and competencies:
- Ability to multitask, including typing in multiple conversations
- Excellent problem-solving, organization, and interpersonal skills
- Emotional intelligence and empathy, with the ability to understand and address the needs of healthcare providers
- Active listening and comprehension skills, with the ability to quickly and effectively resolve issues
- Excellent written communication skills, with the ability to clearly and concisely communicate with providers and internal partners
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to:
- 11 weeks of paid training, with ongoing coaching and support to ensure your success in the role
- Opportunities for career advancement and professional growth, with clear direction on what it takes to succeed in your role and beyond
- A comprehensive benefits package, including competitive pay, health insurance, and retirement savings options
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and supportive work environment, where everyone is valued and respected. We are committed to:
- Diversity, equity, and inclusion, with a focus on creating a workplace that reflects the communities we serve
- Employee well-being, with programs and resources to support your physical, emotional, and mental health
- Community involvement, with opportunities to give back and make a positive impact on the lives of others
Compensation and Benefits
We offer a competitive compensation package, including:
- Base salary, with opportunities for bonuses and incentives based on performance
- Comprehensive benefits package, including health insurance, retirement savings options, and paid time off
- Opportunities for career advancement and professional growth, with clear direction on what it takes to succeed in your role and beyond
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will be part of a dynamic team that is dedicated to transforming the healthcare experience and creating healthier communities. Apply today and take the first step towards a rewarding and challenging career with blithequark!
Apply Now