At blithequark, we're redefining the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As a leading provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes and redefining them as digital, transparent, and connected. With over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers, and many others, we're committed to delivering exceptional customer experiences.
We're currently hiring for Remote Total Case Specialists to take inbound calls in our Consumer Affairs department for Kia Care. As a Total Case Specialist, you'll handle a wide range of customer cases related to vehicle concerns, from warranty coverage and repair assistance to service campaigns, technical support, and dealership issues. Your role is to provide calm, empathetic guidance every time, ensuring customers receive the help they need and walk away feeling heard, valued, and confident in their ownership experience.
As a Total Case Specialist, you'll have a significant impact on the customer experience, delivering empathetic, personalized support that strengthens customer satisfaction and long-term loyalty. You'll represent Kia with professionalism and care, reinforcing the brand's reputation for reliability and service excellence. Your role will facilitate smooth communication between customers, dealerships, and Kia, ensuring timely, effective resolutions.
To succeed in this remote role, associates must have their own compatible home equipment. All devices will be verified through a short system compatibility test during the hiring process.
We believe in rewarding your work with fair pay, great benefits, and opportunities to grow. Our pay rate is $16.50 per hour, with opportunities to earn up to 4% bonus. Our benefits package includes medical, dental, and vision insurance, 401(k) with company match, paid time off, tuition reimbursement, complimentary roadside assistance, and employee assistance and work/life program (EAP).
Your success starts with paid training and a clear path forward. Our training schedule is 11:00 am to 8:00 pm EST, M-F for 6 weeks. Production schedules are full-time only, with shifts available from 8:30 am to 5:00 pm EST and 12:00 pm to 8:30 pm EST.
At blithequark, we're committed to helping you grow your career and advance your skills. With opportunities for cross-training, professional development, and advancement, you'll have the chance to take your career to the next level.
Our workplace is built on a culture of inclusivity, respect, and open communication. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. With a focus on work-life balance, flexible time off, and paid sick leave, you'll have the support you need to thrive both personally and professionally.
If you're driven by a passion for helping others and are committed to going above and beyond to make a positive impact, join our Kia Consumer Affairs team to deliver exceptional customer assistance. Enjoy world-class training, ongoing support, and advancement opportunities. Help customers through complex situations, grow your career, and make a genuine difference—apply now to blithequark!
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