Introduction to American Express and Our Mission
At American Express, we believe that with the right support, people and businesses can achieve incredible things. Our company is built on a foundation of backing our customers, communities, and each other, fostering a global and diverse community of colleagues who are committed to making a positive impact. When you join Team Amex, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive. Our benefits, programs, and flexible work arrangements are designed to support you both personally and professionally, helping you create a career journey that is unique and meaningful to you.
Job Overview: Director of Client Management – Virtual
We are seeking an experienced and talented Director of Client Management to lead our team of Senior Client Managers in managing a portfolio of merchant relationships with companies headquartered across Southern California. As a Director, you will be responsible for overseeing a team of 5 Senior Client Managers, with a focus on growing American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies, with a portfolio that includes approximately $5BN+ in American Express charge volume and 400+ merchant relationships.
Key Responsibilities:
- Leadership and Team Management: Lead a team of 5 senior client managers, helping them manage, deepen, and improve relationships with 400+ respected brands. Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.
- Relationship Management: Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management. Lead your team in maintaining and strengthening American Express’ business by showcasing value, growing revenue, improving share, and increasing profitability.
- Market Awareness and Partnership Development: Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators. Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.
- Coaching and Development: Model key sales behaviors/skills and balance deal and skill coaching. Increase Merchant Satisfaction and maximize profits with an enterprise approach.
Essential Qualifications:
To be successful in this role, you will need to possess the following essential qualifications:
- Leadership Experience: Proven experience in leading high-performing teams, with a focus on client management and revenue growth.
- Client Management Skills: Excellent relationship management skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
- Business Acumen: Strong understanding of business operations, with the ability to analyze market trends and develop strategic plans to drive growth and profitability.
- Communication and Coaching Skills: Excellent communication and coaching skills, with the ability to motivate and develop team members to achieve their full potential.
Preferred Qualifications:
In addition to the essential qualifications, the following preferred qualifications will be an asset in this role:
- Industry Experience: Experience in the payments industry, with a focus on client management and revenue growth.
- Technical Skills: Proficiency in CRM software and data analysis tools, with the ability to analyze complex data sets and develop insights to drive business growth.
- Business Development Skills: Proven experience in business development, with a focus on identifying new business opportunities and developing strategic plans to drive growth and profitability.
Skills and Competencies:
To be successful in this role, you will need to possess the following skills and competencies:
- Strategic Thinking: Ability to think strategically, with a focus on developing plans to drive growth and profitability.
- Collaboration and Teamwork: Ability to work collaboratively with internal stakeholders, including sales, marketing, and product development teams.
- Adaptability and Flexibility: Ability to adapt to changing market conditions and business priorities, with a focus on maintaining a high level of performance and delivering results in a fast-paced environment.
- Coaching and Development: Ability to coach and develop team members, with a focus on helping them achieve their full potential and driving business growth.
Career Growth Opportunities and Learning Benefits:
At American Express, we are committed to helping our employees grow and develop in their careers. As a Director of Client Management, you will have access to a range of career growth opportunities and learning benefits, including:
- Leadership Development Programs: Opportunities to participate in leadership development programs, with a focus on developing your skills and knowledge as a leader.
- Mentorship and Coaching: Opportunities to work with experienced mentors and coaches, who can provide guidance and support as you develop in your career.
- Training and Development Programs: Access to a range of training and development programs, with a focus on developing your skills and knowledge in areas such as client management, business development, and leadership.
Work Environment and Company Culture:
At American Express, we are committed to creating a work environment that is inclusive, diverse, and supportive. As a Director of Client Management, you will be part of a dynamic and collaborative team, with a focus on working together to achieve our goals and drive business growth. Our company culture is built on a foundation of values such as integrity, respect, and excellence, with a focus on creating a positive and supportive work environment that allows our employees to thrive.
Compensation, Perks, and Benefits:
At American Express, we offer a competitive compensation package, with a focus on recognizing and rewarding our employees for their contributions to the company. As a Director of Client Management, you will be eligible for a range of perks and benefits, including:
- Competitive Salary: A competitive salary that reflects your experience and qualifications.
- Bonus and Incentive Programs: Opportunities to participate in bonus and incentive programs, with a focus on recognizing and rewarding your contributions to the company.
- Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Conclusion:
If you are a motivated and experienced leader, with a passion for client management and revenue growth, we encourage you to apply for this exciting opportunity. As a Director of Client Management at American Express, you will be part of a dynamic and collaborative team, with a focus on working together to achieve our goals and drive business growth. With a competitive compensation package, a range of career growth opportunities, and a supportive and inclusive work environment, this is an opportunity not to be missed. Apply now and take the first step towards an exciting and rewarding career with American Express.
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