Experienced Remote Pharmacy Technician – Clinical Customer Care and Medication Management Expert

Welcome to arenaflex: Empowering Customer Wellness through Exceptional Pharmacy Services

At arenaflex, we are dedicated to revolutionizing the way our customers manage their medications and achieve overall wellness. As a leader in the pharmacy industry, we pride ourselves on our commitment to excellence, customer satisfaction, and employee growth. Our state-of-the-art pharmacy features a casual dress code in a non-retail facing environment, allowing our team members to focus on what matters most – delivering exceptional patient care.

Job Overview: Pharmacy Technician (Remote), Clinical Customer Care

We are seeking an experienced and licensed Pharmacy Technician to join our Clinical Customer Care team. As a Pharmacy Technician, you will play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. This is an exciting opportunity to work remotely and be part of a dynamic team that is passionate about delivering exceptional customer service and clinical support.

Key Responsibilities:

• Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
• Make outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
• Assist the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Provide guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Complete tickets to support the Customer Care Team and Clinical RPh team
• Maintain an advanced understanding of all arenaflex's policies and procedures, as well as arenaflex's products and services
• Monitor and process all help desk assigned tasks on a daily basis
• Act as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Manage the reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
• Investigate and report pharmacy errors
• Learn pharmacy laws and regulations nationwide
• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
• Maintain confidentiality of all customer information
• Work autonomously and proactively identify areas in need of improvement
• Collaborate constantly with teammates
• Demonstrate a customer-centric approach and commitment to quality
• Work a flexible schedule, with shifts that may start and end outside of normal business hours
• Perform other tasks assigned while working in a fast-paced environment

Essential Qualifications:

• Active and unrestricted in-state Board of Pharmacy License (including Pharmacy Technician, Trainee, and Assistant Licenses)
• High school or equivalent diploma

Preferred Qualifications:

• National Pharmacy Technician Certification (PTCB or NHA)
• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be highly organized, with strong attention to detail and the ability to prioritize tasks in a fast-paced environment. Additionally, you should be proficient in using computer and web-based tools, with the ability to learn new systems and technologies quickly.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As a Pharmacy Technician, you will have access to ongoing training and education, with opportunities to advance your career and develop new skills. You will be part of a dynamic team that is passionate about delivering exceptional customer service and clinical support, and you will have the opportunity to make a real difference in the lives of our customers.

Work Environment and Company Culture:

At arenaflex, we pride ourselves on our commitment to diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and delivering exceptional customer service. Our company culture is built on a foundation of respect, empathy, and teamwork, and we are committed to creating a work environment that is welcoming and inclusive to all employees.

Compensation, Perks, and Benefits:

At arenaflex, we offer a competitive compensation package, with a range of perks and benefits that are designed to support the well-being and success of our employees. These may include health insurance, retirement savings plans, paid time off, and opportunities for professional development and growth.

Conclusion:

If you are a licensed Pharmacy Technician with a passion for delivering exceptional customer service and clinical support, we encourage you to apply for this exciting opportunity to join our Clinical Customer Care team. At arenaflex, we are committed to empowering our customers to take their medications correctly and achieve better overall wellness, and we believe that you could play a vital role in helping us achieve this mission. Don't miss out on this opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply today to become a part of the arenaflex team!

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