Experienced Remote Scheduler and Customer Service Representative for a Dynamic Plumbing and Heating Business in Newark, Notts and Surrounding Areas

Introduction to arenaflex

arenaflex is a leading plumbing and heating business based in Newark, Notts, dedicated to providing exceptional services to its customers. With a strong commitment to excellence and customer satisfaction, we are seeking a highly skilled and experienced Remote Scheduler and Customer Service Representative to join our team. As a remote scheduler and customer service representative, you will play a vital role in ensuring seamless communication with our customers, booking engineer visits, and providing top-notch support to our clients.

Job Overview

We are looking for a talented and organized individual who lives in Newark, Notts, or the surrounding areas to fill this part-time remote position. As a remote scheduler and customer service representative at arenaflex, you will be responsible for booking engineer visits, interacting with customers via phone, email, and chat, and prioritizing customer visits to ensure prompt attention to vulnerable, elderly, and emergency appointments. With full training provided, you will have the opportunity to develop your skills and grow with our dynamic team.

Key Responsibilities

• Communicate effectively with customers via phone, email, and chat to assist with inquiries and resolve issues in a professional and courteous manner
• Analyze customer needs and book engineer visits accordingly, ensuring timely and efficient service delivery
• Perform data entry tasks accurately and efficiently, maintaining high standards of accuracy and attention to detail
• Uphold phone etiquette standards when interacting with customers, providing exceptional customer service and support
• Create invoices and quotes, update customer notes, and perform other administrative tasks as required
• Order parts for return visits when required, ensuring seamless service delivery and minimizing delays
• Perform other office duties as required, demonstrating flexibility and adaptability in a fast-paced environment
• Work full-time if and when needed to cover other staff holidays and sickness, ensuring continuity of service and support to our customers

Requirements

To be successful in this role, you will need to possess excellent communication and organizational skills, with the ability to analyze customer needs and provide appropriate solutions. Proficiency in data entry and experience working with various software applications are essential, although training will be provided for the right candidate. Knowledge of Sales Ledger, Word, and Excel is desirable but not essential.

• Excellent communication and organizational skills, with the ability to work effectively in a remote environment
• Proficient in data entry and able to work with various software applications, with a strong attention to detail and accuracy
• Ability to analyze customer needs and provide appropriate solutions, demonstrating a customer-centric approach
• Knowledge of Sales Ledger, Word, and Excel desirable, although training will be provided for the right candidate
• Ability to prioritize workload and work under pressure, demonstrating flexibility and adaptability in a fast-paced environment

Preferred Qualifications

• GCSE or equivalent, demonstrating a strong foundation in education and a commitment to learning and development
• 1 year of customer service experience, preferably in a similar industry or role, with a proven track record of delivering exceptional customer service and support
• Driving Licence, although not essential, may be beneficial for this role

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a remote scheduler and customer service representative, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge and progress your career. With a strong focus on customer satisfaction and service delivery, you will be part of a dynamic team that values excellence and strives for continuous improvement.

Work Environment and Company Culture

arenaflex is a dynamic and forward-thinking business that values its employees and customers. We offer a flexible and supportive work environment, with a strong emphasis on teamwork and collaboration. As a remote scheduler and customer service representative, you will be part of a close-knit team that is passionate about delivering exceptional customer service and support.

Compensation, Perks, and Benefits

We offer a competitive salary of £900.00-£1,000.00 per month, depending on experience, as well as a range of benefits and perks. With flexible working hours and the opportunity to work from home, you will enjoy a healthy work-life balance and the freedom to manage your time effectively.

Conclusion

If you are a motivated and organized individual with a passion for customer service and a desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. As a remote scheduler and customer service representative at arenaflex, you will be part of a talented team that values excellence and strives for continuous improvement. With ongoing training and development opportunities, a competitive salary, and a range of benefits and perks, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.

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