Unlock Your Career Potential as a Resource Planning Analyst at blithequark
blithequark is revolutionizing the healthcare industry with its innovative approach to clinical project management. As a leading organization in the private sector, blithequark is committed to delivering exceptional services that cater to the evolving needs of its clients. We are now seeking an experienced Resource Planning Analyst to join our team and play a crucial role in ensuring the success of our clinical projects.
Job Overview
The Resource Planning Analyst will be responsible for upholding a range of Asset Arranging capabilities for multiple Clinical projects to guarantee proper staffing by division. This full-time position requires a Bachelor's degree and a minimum of 2 years of experience in a high-volume client support environment with a genuine encounter in labor force management.
Key Responsibilities
- Intraday and constant checking of Avaya CMS, Five9, and CAS disconnected lines, Verint WFM, Viewpoint, Avaya Prescient Dialer, and CAS for volume, including inbound calls, outbound calls, faxes, and other disconnected capabilities.
- Changing work process/abilities and staff/timetables to guarantee administration levels and execution objectives are met, including checking of representative adherence to plan.
- Partake and introduce on Adhoc, day-to-day, week-by-week, quarterly gatherings with colleagues and group on work process/booking concerns/estimates and staffing changes.
- Give and keep up with reports/information in CMS, Verint WFM, and other pertinent data sets/assets.
- Keep up with correspondence to messages in an expert and opportune way to address administration levels and the issues of the business.
- Survey waitlisted PTO for extra endorsements which might fall inside business boundaries.
- Framework support of workers, fresh recruits, and terms.
- Individual Improvement of abilities to keep up with the range of abilities and professional success.
Essential Qualifications
To be successful in this role, you must possess:
- A minimum of 2 years of experience in a high-volume client support climate with genuine encounter in labor force management.
- At least 1+ year of involvement with information investigating/information mining/union translation of call focus volume determining.
- A minimum of 6+ months of involvement with applied utilization of intraday and continuous observing of Avaya CMS and CAS disconnected lines, Verint WFM, Viewpoint WFM, or IEX labor force the board instruments.
- Excellent relational abilities.
- Capacity to learn new programming's.
- Capacity to break new ground.
- Capacity to acquire and examine enormous arrangements of information.
Preferred Qualifications
While not mandatory, having the following qualifications will give you a competitive edge:
- 3-5 years of experience in a high-volume client assistance climate with genuine encounter in labor force management.
- Experience with estimating and planning for a PBM setting.
- Partner's certification/Four-year certification or identical mix of instruction and work experience.
Skills and Competencies
The ideal candidate will possess:
- The capacity to recognize, examine, and tackle complex issues considering different variables from numerous information assets.
- The capacity to work with many gatherings to procure, investigate information drifts, and convey staffing/booking requirements to Activities, Merchants, Clients, and other inward gatherings.
- Self-Spurred with serious areas of strength for a to detail with the capacity to freely work.
- The capacity to work in a high-creation, time-delicate climate.
- Ready to focus on and deal with various assignments.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Resource Planning Analyst, you will have the opportunity to:
- Develop your skills and expertise in labor force management and clinical project management.
- Work on complex projects that challenge you to think critically and creatively.
- Collaborate with cross-functional teams to drive business outcomes.
- Participate in training and development programs to enhance your knowledge and skills.
Work Environment and Company Culture
blithequark is a dynamic and inclusive organization that values its employees and fosters a positive work environment. As a work-from-home employee, you will:
- Enjoy a flexible work schedule that allows you to balance your work and personal life.
- Work in a comfortable and distraction-free environment that promotes productivity.
- Stay connected with your colleagues and team through regular virtual meetings and updates.
Compensation and Benefits
blithequark offers a competitive compensation package that includes:
- A salary range of $35-$40 per hour.
- A comprehensive benefits package that includes health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and detail-oriented individual with a passion for labor force management and clinical project management, we encourage you to apply for this exciting opportunity at blithequark. As a Resource Planning Analyst, you will play a critical role in driving business outcomes and contributing to the success of our clinical projects. Join our team today and take the first step towards a rewarding and challenging career!
Apply Now