Introduction to arenaflex
arenaflex is a performance-based, analytically driven omnichannel solutions organization that prioritizes culture and employee satisfaction. With operations in multiple locations worldwide, including Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India, and Bogota, Colombia, we are a rapidly growing global company that invests in our people and fosters a culture of excellence. At arenaflex, we believe that happy, fulfilled teams deliver breakthrough results, and we are committed to providing our employees with a competitive suite of benefits, lucrative compensation programs, and opportunities for high-potential career growth.
Our Core Values and Mission
Our core values are the foundation of our organization, and they guide our actions and decisions every day. These values include:
- Integrity: Doing what's right for everyone, including clients, shareholders, partners, and colleagues, and creating an atmosphere of mutual respect.
- Excellence: Delivering exceptional client results, rewarding and recognizing performance, and pursuing relentless improvement.
- Accountability: Acting like an owner, taking pride in our work, measuring results, and being passionate about what we do.
- Grace: Respecting and appreciating differences, caring for one another, demonstrating humility, and making work personal.
Our mission is to create conditions within which people can thrive, and we are committed to making a positive impact on the lives of our employees, clients, and communities.
Job Overview
We are seeking an experienced Sales Chat Support Agent to join our team and deliver exceptional customer experiences while driving sales growth in the telecommunications industry. As a Sales Chat Support Agent, you will work on sales chat for one of our telco programs, performing a range of tasks, including communicating with customers through live chat or email, answering queries, and selling the value of our clients' products and services. You will be responsible for establishing a positive rapport with customers, communicating effectively online and over the phone, and providing recommendations through needs-based selling.
Key Responsibilities
Some of the key responsibilities of this role include:
- Assisting customers who are active and lodge inquiries online via our client's website.
- Handling incoming queries from customers who are interested in learning more about our clients' products and services, and being able to close new phone/line subscriptions, add accessories, and offer tablets and the latest phones.
- Responding promptly to customer concerns, recording and documenting each transaction in all forms of communications, and adhering to client privacy guidelines to ensure each customer's privacy.
- Maintaining regular attendance as required by your position, including working non-traditional business hours, such as holidays, evenings, and weekends, as business demands.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Minimum one (1) year of customer service/sales experience with upselling experience.
- Minimum one (1) year of experience meeting goals or quotas.
- Minimum one (1) year of call center experience in a sales account (preferred).
- Experience in the telecommunications industry (a plus).
- Previous work experience in a Business Processing Outsourcing (BPO) environment (a plus).
- High school diploma or equivalent required.
- Basic math skills, data entry skills, and sales aptitude.
- General understanding and experience with call centers/customer service, or sales.
- Ability to use current computer equipment and programs being used.
- Keen attention to detail, with above-average oral and written communication skills.
- Strong administrative, computer, organizational, and detail skills.
- Ability to work independently and as a member of a team.
- Possess strong problem-solving skills, with the ability to monitor work for accuracy and thoroughness.
- Ability to deal with customers patiently, tactfully, and efficiently, by presenting services to the customer for sales opportunities.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment.
- Strong decision-making skills, with the ability to use good judgment.
- Ability to multi-task and change from one task to another without loss of efficiency or composure.
- Money motivated, with a focus on maximizing earning potential.
- Enjoy helping customers choose the best telecommunications package for their needs.
- Comfortable interacting with a diverse customer base.
What We Offer
At arenaflex, we offer a comprehensive compensation and benefits package, including:
- Competitive salary and bonus structure.
- Medical, dental, and vision benefits.
- Generous PTO and paid holidays.
- Opportunities for training and career development.
- A dynamic team environment, with a focus on collaboration and teamwork.
Work Environment and Company Culture
At arenaflex, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on our core values, and we strive to create a workplace that is engaging, challenging, and rewarding. We believe in fostering a culture of excellence, where our employees can grow, develop, and thrive.
Conclusion
If you are a motivated and results-driven sales professional who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. As a Sales Chat Support Agent at arenaflex, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this chance to join a dynamic and growing company that is committed to making a positive impact on the lives of our employees, clients, and communities. Apply now and take the first step towards an exciting and rewarding career with arenaflex!
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