Experienced Seasonal Ticket and Customer Service Representative for Live Events – Traveling Role with Opportunities for Growth and Development in the Arts Industry

Introduction to blithequark

At blithequark, we are passionate about fostering artistic expression and educational growth through live performances and nationally broadcast events. As a nonprofit organization dedicated to the development of youth through the arts, we are committed to providing exceptional experiences for our attendees. We are an equal opportunity employer and welcome applications from diverse candidates who share our values and are passionate about delivering outstanding customer service.

About the Role

We are seeking a highly motivated and experienced Seasonal Ticket and Customer Service Representative to join our team from June to August. As a key member of our events team, you will travel to various locations nationwide, providing exceptional customer support at the box office and entry gates during our events. If you have a passion for delivering outstanding customer service, are comfortable working in a fast-paced environment, and are willing to travel, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Arrive promptly at designated box office locations to assist with preparation for ticket sales, ensuring a smooth and efficient experience for our customers.
• Facilitate event walk-up sales and respond to customer inquiries in a professional and courteous manner, providing excellent customer service and resolving any issues that may arise.
• Assist customers in selecting the best seats within their preferred price range, ensuring that they have an exceptional experience at our events.
• Troubleshoot mobile ticket access issues for customers, providing timely and effective solutions to ensure that they can access our events without hassle.
• Resolve customer conflicts with support from the On-site Ticket Office Manager, maintaining a positive and professional demeanor at all times.
• Address customer concerns, requests, and complaints courteously and efficiently, ensuring that our customers feel valued and supported throughout their experience with us.
• Maintain a positive attitude and a genuine interest in helping others, fostering a customer-centric environment within the box office and prioritizing safety, quality, and sales promotion.
• Perform additional duties as needed, being flexible and adaptable in a fast-paced environment.

Essential Qualifications

• Previous customer service experience is required, with box office experience preferred.
• A willingness to travel for 3-5 consecutive days is essential, as you will be required to travel to various locations nationwide during our events season.
• Highly motivated self-starter with strong verbal communication skills, able to work effectively in a team environment and engage with both customers and staff.
• Ability to work hands-on and think critically, troubleshooting issues and providing effective solutions in a fast-paced environment.
• High school diploma is required, with further education or training in customer service, hospitality, or a related field being an asset.

Preferred Qualifications

• Experience working in a box office or ticketing environment, with knowledge of ticketing software and systems.
• Previous experience working in a live events or entertainment environment, with an understanding of the importance of delivering exceptional customer service in a fast-paced and dynamic setting.
• Strong problem-solving and conflict resolution skills, with the ability to remain calm and professional under pressure.
• Ability to work effectively in a team environment, with a positive and supportive attitude and a willingness to help others.

Skills and Competencies

• Excellent customer service skills, with the ability to provide exceptional service and support to our customers.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, staff, and other stakeholders.
• Ability to work in a fast-paced environment, with the ability to think critically and troubleshoot issues as they arise.
• Flexibility and adaptability, with the ability to travel and work in a variety of different locations and environments.
• Positive and supportive attitude, with a willingness to help others and provide exceptional service and support to our customers.

Career Growth and Development Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development, both within their current role and in future positions within the organization. As a Seasonal Ticket and Customer Service Representative, you will have the opportunity to develop your skills and experience in customer service, ticketing, and live events, with the potential to move into more senior roles such as On-site Ticket Office Manager. We also offer training and development opportunities, including virtual training sessions and workshops, to help you build your skills and knowledge and achieve your career goals.

Work Environment and Company Culture

At blithequark, we are passionate about creating a positive and supportive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where all employees feel valued and supported. As a Seasonal Ticket and Customer Service Representative, you will be part of a dynamic and fast-paced team that is dedicated to delivering exceptional customer service and support. You will have the opportunity to work with a diverse range of people, including customers, staff, and other stakeholders, and to be part of a team that is passionate about making a positive impact through the arts.

Compensation and Benefits

We offer a competitive compensation package, including a daily rate of $250 per event (before taxes), as well as travel and hotel expenses covered by blithequark. You will also receive four complimentary tickets to various blithequark-operated events, giving you the opportunity to experience our events firsthand and enjoy the fruits of your labor. We also offer a range of other benefits, including training and development opportunities, a positive and supportive work environment, and the opportunity to be part of a dynamic and fast-paced team that is making a positive impact through the arts.

Conclusion

If you are a motivated and experienced customer service professional who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team as a Seasonal Ticket and Customer Service Representative. With the potential for growth and development, a competitive compensation package, and the opportunity to be part of a dynamic and fast-paced team, this is an opportunity not to be missed. Apply now to join our team and be part of an organization that is making a positive impact through the arts.

Apply Now