Introduction to arenaflex and the Role
arenaflex is a pioneering force in the industry, committed to delivering exceptional customer experiences through its innovative approach to customer service. The arenaflex Business Customer Service (ABCS) Learning Delivery team is at the forefront of this mission, seeking a highly skilled and passionate Senior Learning Specialist to lead and support a team of up to 30 Customer Support Associates. As a Senior Learning Specialist at arenaflex, you will play a pivotal role in crafting and delivering training programs that foster long-term success and excellence in customer service.
Key Responsibilities and Expectations
The primary focus of this role is to provide an unparalleled training experience, creating an optimal adult learning environment that encourages growth, engagement, and performance. As a Senior Learning Specialist, you will be responsible for:
- Coaching, development, performance, and engagement of Customer Support Associates
- Designing and delivering diverse training programs, including self-directed, instructor-led, virtual, and experiential learning modalities
- Utilizing quantitative and qualitative data to identify training and coaching needs, and implementing effective training techniques to engage Associates
- Driving initiatives and programs that continuously improve the training experience, aligning with the arenaflex mission and Contact Tenets and Leadership Principles
Specific Tasks and Deliverables
As a Senior Learning Specialist at arenaflex, your key tasks will include:
- Supervising structured learning metrics and overseeing results for assigned territories and regions
- Managing live performance metrics end-to-end for assigned territories
- Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
- Maintaining data and analysis through reports on Excel (as per business requirements)
- Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team
- Identifying and certifying learning coaches
- Leading individual improvement projects to enhance business performance
- Driving Quality and Learning metrics
- Conducting chime sessions and classroom sessions for stakeholders
Essential Qualifications and Skills
To excel as a Senior Learning Specialist at arenaflex, you will need:
- 2+ years of experience in training delivery roles
- 1 year of experience in Customer Service or customer service-related work experience
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Highly accurate and fluent in Japanese and English, with excellent spoken and written communication skills
- Flexibility to work within a 24/7 x 365 days global team across various time zones
- Knowledge of adult learning, content design, and facilitation
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are highly desirable:
- Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task and prioritize tasks effectively
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Coaching and mentoring from experienced professionals
- Opportunities to lead and participate in cross-functional projects and initiatives
- A collaborative and dynamic work environment that fosters innovation and creativity
Work Environment and Company Culture
arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Customer obsession
- Ownership and accountability
- Invent and simplify
- Are right, a lot
- Learn and be curious
- Hire and develop the best
- Insist on the highest standards
- Think big
- Frugality
- Earn trust
- Dive deep
- Have backbone; disagree and commit
- Deliver results
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary range that reflects your experience and qualifications
- Comprehensive benefits, including health, dental, and vision insurance
- Retirement savings plan with company match
- Generous paid time off and holidays
- Access to employee discounts and perks
Conclusion and Call to Action
If you are a passionate and experienced learning professional looking to make a meaningful impact in the customer service industry, we encourage you to apply for the Senior Learning Specialist role at arenaflex. With its commitment to innovation, customer obsession, and employee growth, arenaflex offers a unique and rewarding work environment that will challenge and inspire you to reach new heights. Join our team and become a part of a dynamic and forward-thinking organization that is shaping the future of customer service.
Apply now to take the first step towards an exciting and fulfilling career as a Senior Learning Specialist at arenaflex!
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