Join arenaflex, a global leader in e-commerce and technology, as a Senior UX Researcher on the Devices, Device Sales & Customer Experience team in Seattle, WA. As a key member of this innovative team, you will play a crucial role in defining how Amazon Devices customers discover, learn about, purchase, and use their devices. We are seeking a thoughtful, creative, and passionate Senior User Researcher to help us uncover customer needs and translate them into actionable ideas that inform product vision.
**About arenaflex**
arenaflex is a customer-obsessed company that is constantly innovating and pushing the boundaries of what is possible. Our Devices, Device Sales & Customer Experience team is responsible for defining and building e-commerce shopping platforms and programs globally to support Amazon Device education, sales, and customer engagement. We execute research to inform future products and services and dive deep to improve the customer experience. Our team is a multi-disciplinary group of designers, researchers, and technologists who can envision, create, and execute ideas from start to finish.
**A Day in the Life**
As a Senior UX Researcher on our team, you will work closely with UX Designers and Design Technologists to guide the design and prototyping of new features or programs to test with users ahead of the development schedule. You will also regularly interact with product managers, engineers, and marketing specialists to understand and guide the team's research needs, including designing and conducting research activities. Our teams move fast and iterate often, and you will be moving quickly with them – but you'll also have time to zoom out and ask the big questions that change the course of these programs or inspire us to build entirely new ones.
**Key Job Responsibilities**
- Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks.
- Own all aspects of the user research and the product development lifecycle (methodology/study design, recruiting, moderation, analysis, reporting, communicating, budgeting research) and consulting on which user research methodology approaches work, and which don't.
- Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Work closely with interaction designers and design technologists to drive effective user research.
- Use best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
- Apply front-end user research skills to deliver on actionable user insights for partner teams.
- Drive impact to the business and customer experience, as measured by changes to the design and development roadmap.
**Essential Qualifications**
- A BS or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), or a related field.
- 6+ years of experience gathering data from customers to inform design & business decisions as a user researcher, user experience designer, or similar role.
- A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.).
**Preferred Qualifications**
- End-to-end experience with all aspects of research (study design, moderation, analysis, reporting).
- Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study.
- A graduate degree in Psychology, Cognitive Science, Human Factors, HCI, or a related field.
- Experience working in a collaborative team and working directly with designers, product managers, and developers for idea-generation and gathering requirements.
**Skills and Competencies**
- Strong understanding of traditional user research methods and best practices.
- Ability to think strategically and translate customer needs into actionable ideas.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize multiple projects and tasks.
- Strong analytical and problem-solving skills.
- Experience with user research tools and software (e.g., user testing platforms, survey tools, etc.).
**Career Growth Opportunities and Learning Benefits**
As a Senior UX Researcher at arenaflex, you will have the opportunity to work on a wide range of projects and collaborate with a diverse team of designers, researchers, and technologists. We offer a range of training and development opportunities to help you grow your skills and advance your career. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is constantly innovating and pushing the boundaries of what is possible. Our team is a collaborative and inclusive group of designers, researchers, and technologists who are passionate about delivering exceptional customer experiences. We offer a range of benefits and perks to support your physical and mental well-being, including flexible work arrangements, on-site fitness classes, and access to mental health resources.
**Compensation and Benefits**
arenaflex offers a competitive compensation package that includes a base salary, equity, sign-on payments, and other forms of compensation. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. We also offer a range of benefits and perks to support your physical and mental well-being, including flexible work arrangements, on-site fitness classes, and access to mental health resources.
**How to Apply**
If you are a passionate and creative Senior UX Researcher who is looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and a cover letter that outlines your experience and qualifications for this role. We look forward to hearing from you!