At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers, and being part of a dynamic team that's passionate about innovation.
**About arenaflex**
arenaflex is a leading provider of cutting-edge technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a strong focus on customer satisfaction, we're committed to delivering exceptional experiences that exceed expectations. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact through technology.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a hybrid role, you'll have the opportunity to work remotely from anywhere in Colorado, with a mix of in-office and remote work arrangements. This is an exciting opportunity to leverage your technical expertise, passion for customer service, and ability to work collaboratively as part of a high-performing team.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado mobile application, ensuring seamless user experiences and resolving issues efficiently.
* Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, utilizing your technical expertise to identify and resolve complex issues.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure accurate and efficient deployment.
* Employing Incident Management procedures to enter tickets into our required tracking system, ensuring timely and effective issue resolution.
* Collaborating with cross-functional teams, including development, quality assurance, and customer success, to identify and resolve issues, and to improve overall application performance.
**Minimum Qualifications**
To be considered for this role, you must possess:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR
* An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We recognize that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're particularly interested in candidates with:
* Jira experience, with a strong understanding of agile project management methodologies.
* ITIL Certification, demonstrating a commitment to IT service management best practices.
* Agile and scrum methodology experience, with a proven track record of delivering high-quality results in fast-paced environments.
* Government work experience, with a strong understanding of regulatory requirements and compliance.
* Apple and Google Play Store experience, with a deep understanding of mobile application development and deployment.
* Familiarity with diagnostic tools and knowledge of diverse range of mobile device makes and models.
**What We Offer**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
* A competitive salary, benchmarked to industry standards.
* A hybrid work model, combining remote work with time in our office, allowing for flexibility and work-life balance.
* Opportunities for career growth and professional development, with access to training and certification programs.
* A dynamic and supportive work environment, with a focus on collaboration and teamwork.
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
**How to Apply**
If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Submit Your Application**
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.