Introduction to an Exciting Career Opportunity
Imagine being part of a dynamic team that drives the technological advancements in one of the world's most beloved and innovative companies. The Walt Disney Company is seeking a highly skilled and motivated Technical Specialist - Telecom to join its Enterprise Technology Telecom team. As a key player in this role, you will have the opportunity to work on cutting-edge technologies, collaborate with cross-functional teams, and contribute to the success of Disney's experiences and operations. This hybrid position offers the flexibility to balance your time between our remote office and home, ensuring a healthy work-life balance.
About the Telecom Organization
The Telecom organization is at the forefront of Disney's technological innovations, responsible for in-depth analysis, testing, operational engineering, and software configuration for all telecom systems across Disney Experiences. The team's responsibilities include content delivery planning, interactive device design, server upgrades, consumables monitoring, evaluating hardware, and testing new and upcoming technologies and code. As a Technical Specialist - Telecom, you will be part of a team that manages vendor MSP on system currency, software security, and network change activities, and collaborates with multiple business units to facilitate new implementations of video and interactive technology.
Key Responsibilities
As a Technical Specialist - Telecom, your primary responsibilities will include:
- Providing governance to the WDW Telecom program and ensuring compliance with industry standards and best practices
- Offering hands-on support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution to maintain high levels of customer satisfaction
- Providing onsite consultation to customers and ensuring operational support of the Telecom environment to maintain SLAs and Disney standards
- Preparing and presenting metrics on uptime, usage, trends, and opportunities to stakeholders and leadership teams
- Ensuring the Telecom network maintains software and security currency, and managing replacement and backup parts for all installations
- Providing level 2 support to triage the break/fix of any Telecom devices tracked through Service NOW, and performing in-depth troubleshooting with field technicians
- Partnering with Resort Engineering Team, FAM, OSI, and WDI to deliver efficient technical solutions and collaborating with other DPEP teams and service suppliers
- Assisting on software patches and upgrades, providing oversight of local delivery of consumables by vendors, and managing vendor relationships
Essential Qualifications
To be successful in this role, you should possess:
- 3+ years of experience in the AV/Technology Industry, with a strong understanding of various video and audio vendor applications
- 1+ years of network switching and routing experience, with solid knowledge of Microsoft Office, SAP Workplace, and Service NOW
- A strong understanding of enterprise video distribution support, sustainment, and implementation, as well as network security standards and industry best practices
- Demonstrated ability to handle escalations and outages, with strong organizational and time management skills
- Excellent written and verbal communication skills, with the ability to hit targeted due dates and manage competing priorities
- Willingness to learn new software applications, work weekends and/or after-hours as required, and self-organizing and motivated approach to work
Preferred Qualifications
While not required, the following qualifications are preferred:
- 5+ years of experience in the AV or technology Industry, with experience in video distribution, encoding, audio integrations, and IOT devices
- 3+ years of network switching and routing experience, with a passion for interactive and video systems and solutions
- Associate's degree in computer science, video technology, information systems, engineering, mathematics, data analytics, or other related scientific or technical discipline, or appropriate certifications and equivalent work experience
Skills and Competencies
To excel in this role, you should possess:
- Strong technical and troubleshooting skills, with the ability to analyze complex problems and develop creative solutions
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
- Strong organizational and time management skills, with the ability to prioritize tasks and manage competing priorities
- Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities and deadlines
- Strong knowledge of industry trends and technologies, with a passion for staying up-to-date with the latest developments and advancements
Career Growth Opportunities and Learning Benefits
At Disney, we are committed to helping our employees grow and develop their careers. As a Technical Specialist - Telecom, you will have access to:
- Comprehensive training and development programs, including on-the-job training, mentorship, and coaching
- Opportunities for career advancement and professional growth, with a clear path for advancement and promotion
- Access to industry-leading technologies and tools, with the opportunity to work on cutting-edge projects and initiatives
- A collaborative and dynamic work environment, with a team of experienced and talented professionals
Work Environment and Company Culture
At Disney, we pride ourselves on our unique and dynamic company culture. As a Technical Specialist - Telecom, you will be part of a team that values:
- Innovation and creativity, with a focus on developing new and innovative solutions
- Collaboration and teamwork, with a emphasis on working effectively with cross-functional teams and stakeholders
- Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment
- Employee engagement and recognition, with a focus on recognizing and rewarding employee achievements and contributions
Compensation, Perks, and Benefits
At Disney, we offer a comprehensive compensation and benefits package, including:
- Competitive salary and bonus structure, with opportunities for advancement and promotion
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- 401(k) and retirement savings plan, with a company match and vesting schedule
- Paid time off and holidays, with a generous vacation and holiday package
- Access to exclusive Disney perks and discounts, including theme park tickets, merchandise, and resort stays
Conclusion
If you are a motivated and talented technical professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the Technical Specialist - Telecom role. With its unique blend of technical expertise, collaboration, and innovation, this role offers the perfect opportunity to take your career to the next level and be part of a dynamic and successful team. Apply now and join the Disney team!
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