About Roth IAMS
At Roth IAMS, we are a leading provider of integrated asset management and capital planning services across North America. Our team of experts specializes in delivering high-quality outcomes and driving operational excellence in various sectors, including higher education, K-12 schools, healthcare facilities, municipal and provincial governments, and more. With a strong focus on facility condition assessments, accessibility assessments, structural assessments, and capital asset database management, we empower our clients to make informed decisions and achieve their goals.
Join Our Team as Vice President of Service Excellence
We are seeking an experienced leader with a passion for delivering high-quality outcomes and driving operational excellence to join our team as Vice President of Service Excellence. As a member of our Senior Management Team, you will play a crucial role in leading our Service Excellence (SE) Team, which includes Practice Leaders and Discipline Leaders of our various service offerings, as well as a team of Technical Reviewers who ensure our client deliverables are of the highest quality.
About the Role
As Vice President of Service Excellence, you will be responsible for leading and managing the SE team, fostering collaboration, and ensuring that all team members contribute to maintaining high standards of technical, grammatical, and presentation quality in our deliverables. You will also collaborate with senior leaders across functions, ensuring alignment with the company's mission and core values.
Key Responsibilities:
- Lead and manage the SE team, fostering collaboration and ensuring that all team members contribute to maintaining high standards of technical, grammatical, and presentation quality in our deliverables.
- Collaborate with senior leaders across functions, ensuring alignment with the company's mission and core values.
- Develop and implement comprehensive quality management strategies and documentation to guide quality assurance, control, and improvement initiatives.
- Support the growth of Roth IAMS practices and service lines, including Facility Condition Assessments, Accessibility Assessments, Structural Assessments, and Data Management.
- Support Practice and Discipline Leaders by providing direction, setting goals, and facilitating their professional development.
- Ensure that all client deliverables meet or exceed expectations and manage communications and corrective actions with team members - Assessors and Project Managers - when challenges arise or deviations from processes and quality occur.
- Champion a culture of accountability and engagement around quality at all levels within the company.
Qualifications:
To be successful in this role, you will need to possess the following qualifications:
- Relevant college diploma or university degree in civil, structural, mechanical, or electrical engineering, or a building science specialization.
- Licensed Professional Engineer or Certified Engineering Technologist with 10-15 years of progressively responsible experience, including at least 5 years in management.
- Minimum 15 years of extensive experience in writing and reviewing condition assessment reports (facility, structural, building envelope, etc.).
- Strong understanding of Federal and Provincial building and fire codes.
- Demonstrated leadership ability, with strong interpersonal and technical writing skills.
- Strong ability to deliver presentations and other project-related information (e.g. status, issues, and risks) to clients and/or senior management in concise and clear manner.
- Strong demonstratable technical writing and editing skills. Manage and/or adapt to our company report language, styles, and formats.
- Excellent organizational and time management skills to ensure client deliverables (project reports) are on time and on budget.
- Ability to work effectively in a collaborative team environment and independently.
- Able to prioritize and focus team on appropriate tasks.
- Proficient with word MS Office and working knowledge of Internet tools.
- Strong interpersonal skills with ability to build effective working relationships, solicit co-operation, and resolve conflicts.
- Entrepreneurial spirit, solid judgment, and highly organized with excellent time management skills.
- Works well under pressure and meets deadlines.
What We Offer:
As a member of our team, you will enjoy a competitive compensation package, bonus program, and RRSP matching. You will also have access to comprehensive health benefits and generous vacation entitlement. Our company culture values diversity, equity, and inclusion, and we are committed to creating a welcoming and empowering environment for all employees.
Career Growth Opportunities and Learning Benefits:
At Roth IAMS, we believe in investing in our employees' growth and development. As a Vice President of Service Excellence, you will have opportunities to:
- Develop and implement comprehensive quality management strategies and documentation.
- Support the growth of Roth IAMS practices and service lines.
- Collaborate with senior leaders across functions to ensure alignment with the company's mission and core values.
- Champion a culture of accountability and engagement around quality at all levels within the company.
Work Environment and Company Culture:
Our company culture values diversity, equity, and inclusion, and we are committed to creating a welcoming and empowering environment for all employees. We believe in fostering a collaborative and inclusive work environment that encourages open communication, creativity, and innovation.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, bonus program, and RRSP matching. You will also have access to comprehensive health benefits and generous vacation entitlement.
How to Apply:
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application through our website, and we will review your qualifications and experience.
Equal Opportunity Employer:
Roth IAMS is an equal opportunity employer. We celebrate diversity, equity, and inclusion in creating a welcoming and empowering environment for all employees. We are committed to accommodating applicants with disabilities throughout the recruitment and hiring process. If you require any accommodation to apply or interview for a position with Roth IAMS, please reach out to
[email protected] or directly to the recruiter you are working with.
Thank You for Your Application:
We thank all candidates for their submissions, however only successful candidates will be contacted for interviews.
Apply Now