Are you a compassionate and empathetic individual with a passion for delivering exceptional customer support? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's team as a Worklife Customer Support Associate - Employee Assistance Program (EAP) in a remote role. This is an exciting opportunity to make a meaningful impact in the lives of arenaflex's employees and their families while enjoying the flexibility and autonomy that comes with working remotely.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our purpose is to bring our heart to every moment of our customers' health, and we strive to create a culture that is guided by our core values of empathy, compassion, and excellence. At arenaflex, we believe that our employees are our greatest asset, and we are committed to providing them with the support, resources, and opportunities they need to thrive in their careers.
**Job Overview**
As a Worklife Customer Support Associate - EAP, you will play a critical role in coordinating arenaflex's Worklife, employee assistance, and management consultant resources. You will be responsible for reviewing members' needs, communicating information regarding relevant services and resources, and administering policies and procedures for the EAP Worklife area to support organizational objectives. This is a dynamic and challenging role that requires a strong and diverse skillset, including excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
**Responsibilities**
* Executes routine and non-routine business support tasks for the EAP Worklife area under limited supervision, referring deviations from standard practices to managers.
* Follows area protocols, standards, and policies to provide effective and timely support.
* Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case.
* Responds to member inquiries about services, requests, and resources for life skills.
* Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
* Takes direction to execute techniques, processes, and responsibilities.
**Requirements**
* Must reside in the State of California.
* Minimum of 3 years of customer service type roles.
* Working knowledge of problem-solving and decision-making skills.
* Continuous years of work experience.
* Call center experience preferred.
* High School Diploma or GED.
**Preferred Qualifications**
* Continuous years of work experience.
* Call center experience preferred.
* Education: High School Diploma or GED.
**Compensation and Benefits**
* The typical pay range for this role is: $18.50 - $38.82.
* This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
* The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
* This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
* In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.
* The Company offers a full range of medical, dental, and vision benefits.
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
* CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
* As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**Why Join arenaflex?**
* arenaflex is a Top Workplace in the area, and we are committed to creating a culture that is guided by our core values of empathy, compassion, and excellence.
* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
* They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
* We offer a range of benefits and perks that are designed to support our employees' physical, emotional, and financial well-being.
* We are committed to providing our employees with the support, resources, and opportunities they need to thrive in their careers.
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be a Top Workplace in the area. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.