Vital Tears is a company that provides fast access to high-quality autologous serum tears for patients nationwide. They are seeking an Eye Care Customer Service Representative to provide support and guidance to patients through phone interactions, ensuring a seamless experience and maintaining compliance standards.
Responsibilities
- Be the calm, helpful voice patients hear first-providing understanding, clarity, and support on every call
- Handle inbound and outbound phone calls with empathy, answering questions and guiding patients through next steps with confidence
- Assist patients with new and refill orders, billing questions, and payment information, ensuring they feel supported and informed
- Collaborate with a dedicated team, working cross-functionally to solve issues quickly and deliver a seamless patient experience
- Maintain accurate documentation and follow compliance standards to keep patients safe and systems running smoothly
Skills
- Strong experience in customer service and phone‑based support
- Clear and caring communication skills, especially when guiding patients
- The ability to prioritize, stay organized, and multitask in a fast‑paced environment
- A genuine interest in healthcare or the biological sciences, and a passion for improving patients' quality of life
Benefits
Company Overview
Saving Sight is a nonprofit organization with a mission to change lives by saving sight. It was founded in 1960, and is headquartered in Kansas City, Missouri, USA, with a workforce of 51-200 employees. Its website is https://saving-sight.org/.
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