Head of Human Resources

Responsibilities:

• Partner with department heads to assess staffing needs and design recruitment strategies.
• Oversee the end-to-end recruitment process (job posting to onboarding), ensuring an excellent candidate experience.
• Maintain and optimize the Applicant Tracking System (ATS), monitoring metrics for efficiency and quality of hire.
• Implement talent management programs to identify, engage, and develop high-potential employees.
• Conduct regular performance and development conversations with employees and managers. 

• Lead the HR team in managing day-to-day operations, delegating effectively and ensuring timely completion of tasks.
• Oversee compensation, benefits, and leave programs, ensuring competitiveness and compliance with regulations.
• Set compensation frameworks and policies in partnership with Finance, ensuring pay equity and market alignment.
• Oversee payroll accuracy and compliance in partnership with Finance, without directly handling daily processing.
• Guide managers on disciplinary actions and terminations, ensuring adherence to legal requirements and company policies.
• Oversee investigations of employee complaints or disputes, resolving issues fairly and promptly.

• Design and implement performance management processes (goal setting, performance reviews, feedback loops).
• Coach managers on effective performance conversations and improvement strategies.
• Lead succession planning and career pathing across teams and departments.
• Analyze turnover trends and exit interview insights to shape retention and engagement strategies.

• Collaborate with senior leadership to align HR strategies with company goals and growth plans.
• Monitor and ensure compliance with local labor laws and regulations.
• Regularly review and update HR policies, procedures, and the employee handbook.
• Serve as a trusted advisor to leadership on employee relations, organizational culture, change management, and workforce strategy.

• Provide clear leadership and direction to the HR team, ensuring accountability and growth.
• Facilitate ongoing learning and development opportunities for both HR staff and company leaders.
• Build and maintain leadership succession pipelines for both HR and the wider organization.
• Represent HR in senior leadership discussions, ensuring people strategy is embedded in company decision-making.

• Develop and manage the HR department’s budget, ensuring efficient and responsible use of resources.
• Identify cost-saving opportunities and recommend strategies for efficiency and impact.

• Champion a positive, inclusive, and high-performance workplace culture.
• Provide HR insights in strategy discussions and showcase employer brand and talent strategy to strengthen company positioning.
• Stay updated on HR best practices and people trends relevant to creative, digital, and marketing industries.
• Foster continuous improvement by sharing knowledge, tools, and practices across the HR and leadership team.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or related field required; Masters degree preferred.
• SHRM-CP or SHRM-SCP certification is highly preferred.
• Proven experience building and leading HR teams.
• Strong understanding of local employment laws and regulations.
• Proficiency in Google Suite and HRIS/ATS tools, with the ability to use data analytics to guide workforce decisions.
• Strong leadership skills: drives culture, develops leaders, and leads organizational change.
• Exceptional communication and interpersonal skills with the ability to influence at all levels.
• Strong analytical and problem-solving skills; comfortable making decisions in a fast-paced, evolving environment, with a collaborative, proactive, and adaptable mindset.
• Ability to work independently in a remote work setting.
• Experience in scaling HR practices in fast-paced, creative or digital industries preferred.