At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our customers to connect to the digital world. As a Fiber Customer Support Analyst, you'll play a vital role in providing top-notch technical support and customer service to our Fios customers. If you're a customer service enthusiast with a passion for technology and a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative communication and entertainment services. We're committed to powering and empowering how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
**What You'll Be Doing**
As a Fiber Customer Support Analyst, you'll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:
* Answering incoming calls from customers with order inquiry and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
We're seeking a dedicated and customer-focused individual with:
* A dedication to customer service excellence
* Amazing communication skills and a positive, professional attitude
* A passion for technology and problem-solving
* Experience in a fast-paced work environment
* A related Associate Degree or 2+ years of relevant experience
* Technical support call center experience (a plus!)
**Even Better If You Have**
* A related Associate Degree or 2+ years of relevant experience
* Technical support call center experience
* Knowledge of communication and networking components
* Experience with customer relationship management (CRM) software
* Proficiency in MS Office and Google Suite
**What We Offer**
As a Fiber Customer Support Analyst at arenaflex, you'll enjoy:
* A competitive salary
* Opportunities for career growth and professional development
* A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
* The chance to work from home with occasional in-person trainings and meetings
* A dynamic and supportive team that's passionate about delivering exceptional customer experiences
**Equal Employment Opportunity**
arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Application Process**
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!
**Note:** The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.