The Company:
AudienceView is an organization of people who are passionate about the business of Live Events. We create industry-leading software solutions that fuel attendee engagement, ticket sales and advertising solutions for thousands of sports, music and theatre venues in 16 countries around the world. AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events. We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day.
Why we’d want to work with you
You are a dedicated and enthusiastic Adoption Consultant who plays a critical role in ensuring clients fully adopt and utilize our marketing software to its fullest capabilities. As an Adoption Consultant, you act as the assigned product expert for onboarding clients, guiding them through the onboarding process, providing comprehensive training, and ensuring they are prepared to succeed on AudienceView. Post go‑live, and throughout the client journey, you take ownership of continuous training and engagement by developing articles and videos, hosting webinars, and creating opportunities to promote the product’s full potential. Your mission is to ensure clients experience strong value from our product, leading to their long‑term success and satisfaction.
What you’ll do:
Onboarding and Training:
- Act as a subject matter expert on AudienceView’s marketing tools by maintaining a thorough knowledge of its functionality and best practices.
- Guide new clients through the setup process, ensuring a seamless and successful start.
- Schedule regular calls with clients to check their progress and ensure onboarding deadlines are met.
- Provide comprehensive training sessions for clients, covering all features and functionalities of the software.
- Attend client on-site training and consulting sessions as required.
- Work closely with the Project Manager and other assigned resources to deliver projects within agreed timelines and budget.
- Facilitate and promote excellent teamwork through clear, concise, accurate, and open communication across all communication channels.
Product Adoption:
- Ensure clients fully adopt and utilize all features of the product to achieve their business goals.
- Translate client questions and problems into solutions using the software’s feature set.
- Identify opportunities and challenges for clients and propose best practices for optimizing their business processes using the software.
- Conduct consulting sessions for clients using new features and looking for the best approach to meet their specific business needs.
- Conduct regular check-ins and review sessions to ensure clients are leveraging the product effectively.
- Collaborate across internal teams and external stakeholders to provide expertise in assessment, analysis, evaluation of alternative solutions, and resolution of issues within the product.
Resource Development:
- Participate in the creation of content and articles to facilitate training for new and existing clients.
- Develop and update training materials, guides, and tutorials to support client education and product adoption.
- Collaborate with internal teams to ensure training resources are up-to-date and aligned with product updates.
- Work closely with the support team to ensure talking points with clients are consistent, and resource development is in line with client needs.
Qualifications:
- Experience working in a highly client‑facing role within a marketing‑related SaaS organization, with direct responsibility for client education and adoption.
- Strong understanding of marketing tools and concepts, including email marketing, social media, web analytics, and digital campaigns.
- Proven experience training clients on software products through 1:1 sessions, group training, webinars, and live walkthroughs.
- Demonstrated ability to understand client marketing challenges, translate them into practical solutions, and clearly explain how to execute those solutions using the product.
- Comfortable taking a hands‑on, consultative approach with clients, acting as a trusted partner focused on product adoption and long‑term success.
- Ability to proactively monitor client progress and step back in when clients struggle, providing retraining, clarification, and guidance as needed.
- Strong verbal and written communication skills, with the ability to explain “how to do something” clearly, patiently, and effectively.
- Enthusiasm for collaborating closely with clients to solve problems and achieve their desired marketing outcomes.
- Strong critical‑thinking skills, with the ability to assess a problem and determine the steps needed to drive results.
- Ability to manage multiple clients and priorities in a dynamic, fast‑moving environment.
- Solid understanding of Mac and/or Windows operating systems and internet‑based applications.
Nice to have:
- Knowledge of, or Experience working with ticketing platforms, live events industries or similar technology solutions.
- Previous experience acting as a product expert or adoption specialist rather than in a traditional support or queue‑based role
Why Work at AudienceView:
- We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day.
- We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
- We have amazing clients. Our exciting roster of clients includes sports, live music, and performing arts organizations
- Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more!
- We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile).
- Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits.
- Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.
At AudienceView, diversity and inclusion are core values. We believe that a wide range of perspectives and experiences strengthens our team, benefits our clients, and enriches our workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply. Accommodations are available throughout the recruitment process upon request.
Important Hiring Notice:
AudienceView only extends job offers after direct conversations with both the hiring manager and HR via Microsoft Teams. We do not make offers via text or without a formal interview. If you receive a suspicious message, please disregard it.
This position is for an existing vacancy on our team, and we’re excited to find the right person to join us. We value clear communication, so if you interview with us, you’ll hear back about our decision within 45 days of your final interview. For compliance and transparency, we securely keep job postings and application details for up to three years after the posting closes.