Carnival Corporation is a leading cruise line company, and they are seeking an exceptional Intern, Training & QA Technology professional. The role involves supporting the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization.
Responsibilities
- Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations
- Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows
- Analyze performance data and provide insights to refine AI algorithms for better service outcomes
- Perform other duties as assigned
Skills
- Currently enrolled in an accredited college or university program
- Strong communication and organizational skills
- Ability to work independently and in a team environment
- Basic understanding of AI concepts, machine learning, and data analytics
- Proficiency in programming languages such as Python or Java
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Interest in the cruise and travel industry is a plus
Benefits
- Access to learning resources, mentorship, and skill-building opportunities.
- Connect with industry professionals and peers across departments.
- Opportunities to showcase your work and celebrate achievements.
- Learn about potential career paths and future opportunities within the organization.
Company Overview
Carnival Corporation is a cruise company providing travelers with vacation experiences. It was founded in 1972, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is http://carnivalcorp.com.Company H1B Sponsorship
Carnival Corporation has a track record of offering H1B sponsorships, with 60 in 2025, 38 in 2024, 32 in 2023, 40 in 2022, 33 in 2021, 56 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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