Transform Your Career with NTT DATA Services: IS Support Technician - Call Center
NTT DATA Services, a leading provider of IT and business services, is seeking a highly skilled and dedicated IS Support Technician to join our team as a Call Center representative. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to CVS stores and pharmacy employees, ensuring timely resolution of software and hardware issues. This is a unique opportunity to work with a dynamic team, develop your technical skills, and advance your career in a hybrid work environment that combines remote and onsite work.
About the Role
This is a call center position that requires taking inbound calls from CVS stores and pharmacy employees, troubleshooting, diagnosing, and resolving technical issues related to software and hardware. As an IS Support Technician, you will work in a fast-paced environment, utilizing online diagnostics and case tracking systems to ensure efficient issue resolution. The ideal candidate will possess excellent technical skills, outstanding customer service abilities, and a strong commitment to delivering first-call resolutions.
Key Responsibilities
- Document problems, complete problem tickets, and request information in the support tools
- Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
- Effectively handle call workload, prioritizing tasks to meet service level agreements
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests in a timely and efficient manner
- Collaborate with team members to ensure a positive and productive work environment
- Utilize online knowledge articles and case tracking systems to troubleshoot and resolve technical issues
Essential Qualifications
To be considered for this role, you must have:
- A minimum of 6 months of technical support experience, with a focus on troubleshooting, diagnosing, and resolving software and hardware issues
- At least 6 months of call center experience, with a proven track record of delivering excellent customer service
- Over 2 years of customer service experience, with a strong understanding of customer needs and expectations
- A high school diploma or GED, with a strong foundation in technical skills and problem-solving
- Location in Texas, with the ability to work onsite at our Richardson or San Antonio hubs if required
- US authorization to work, with a commitment to adhering to NTT DATA Services' policies and procedures
Preferred Qualifications
While not essential, the following skills and experience will be highly regarded:
- Competent PC skills, with proficiency in MS Office and other relevant software applications
- Excellent verbal and listening communication skills, with the ability to effectively communicate technical information to non-technical stakeholders
- Strong writing skills, with the ability to create clear and concise documentation
- Experience working in a flexible 24/7 work environment, with a willingness to adapt to changing priorities and schedules
What We Offer
At NTT DATA Services, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As an IS Support Technician, you will have the opportunity to:
- Work in a hybrid environment that combines remote and onsite work, providing flexibility and work-life balance
- Develop your technical skills and knowledge, with access to training and development programs
- Advance your career, with opportunities for professional growth and promotion
- Enjoy a competitive salary and benefits package, with a range of perks and rewards
- Be part of a dynamic and diverse team, with a culture that values collaboration and innovation
Work Environment and Company Culture
At NTT DATA Services, we pride ourselves on our inclusive and supportive culture. As an IS Support Technician, you will be working in a fast-paced call center environment that requires strong technical skills and excellent customer service abilities. We are committed to providing a positive and productive work environment that fosters growth and development.
Our company culture is built on a foundation of respect, empathy, and teamwork. We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees. We offer a range of employee benefits and programs, including training and development opportunities, to support your well-being and career advancement.
Compensation and Benefits
We offer a competitive salary and benefits package that reflects our commitment to attracting and retaining top talent. While specific details may vary, our benefits typically include:
- A competitive salary, with opportunities for bonuses and rewards
- A comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays, with flexible scheduling options
- Opportunities for professional growth and development, with access to training and education programs
- A range of employee perks and rewards, including recognition programs and employee discounts
Why Join NTT DATA Services?
As a leading provider of IT and business services, NTT DATA Services offers a unique opportunity to join a dynamic and innovative company that is shaping the future of technology. With a global presence and a commitment to excellence, we are dedicated to delivering exceptional services to our clients and creating a positive impact on our communities.
By joining our team as an IS Support Technician, you will have the opportunity to:
- Be part of a talented and dedicated team that is passionate about delivering exceptional technical support
- Develop your skills and knowledge, with access to training and development programs
- Advance your career, with opportunities for professional growth and promotion
- Enjoy a competitive salary and benefits package, with a range of perks and rewards
- Make a positive impact on our clients and communities, with a sense of purpose and fulfillment
How to Apply
If you are a motivated and talented IS Support Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
We are committed to creating a diverse and inclusive environment for all employees, and welcome applications from candidates who share our values and passion for delivering exceptional technical support.
Take the first step towards a rewarding new career - apply now!
Apply Now