**Job Description:**
About blithequark
At blithequark, we're more than just a company - we're a community of innovators, thinkers, and doers who are passionate about shaping a better future. As one of the world's leading providers of training, technology, and communications services, we're transforming the way we connect across the globe. Our diverse network of people is driven by a shared ambition to make a positive impact, and we're committed to empowering each other to learn, grow, and thrive.
Join the V Team Life
If you're looking for a place where you can share your ideas freely, learn from others, and grow as a professional, you're in the right place. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.
About the Role
As a Customer Experience Champion II at blithequark, you'll be responsible for delivering exceptional service to our customers, resolving their needs through first-contact resolution, and enhancing their experiences with an emphasis on discovery, efficiency, and quality. You'll be a champion of our Service Plus mindset, turning every contact into a sell or save opportunity, and providing an exceptional experience through discovery and targeted recommendations.
Key Responsibilities:
- Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
- Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to blithequark.
- Embracing the Service Plus mindset by resolving customer concerns and future concerns.
- Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
- Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
- Serving as a brand ambassador and advocate for customers newly joined to blithequark, throughout every contact and highlighting all that blithequark has to offer through our products and services.
- Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
- After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
What We're Looking For
To be successful in this role, you'll need to have:
- Bachelor's degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding revenue goals.
- Promote and provide solutions about blithequark products including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets.
- Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
- The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
- Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided.
Even Better If You Have:
- A degree.
- Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
- Experience troubleshooting hardware, software, applications, network, and device issues.
- Experience promoting and upselling products or services.
Home Office Requirements:
In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:
- Be located within the contiguous United States.
- Have internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
- Have a dedicated quiet and private workspace.
- Be able to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
Equal Employment Opportunity:
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply:
If you're excited about this opportunity to join our V Team and deliver exceptional service to our customers, we encourage you to apply. Even if you don't meet every "even better" qualification listed above, we're looking for talented individuals who are passionate about making a difference.
Apply Now
About Working at blithequark:
As a remote employee, you'll have the flexibility to work from home with occasional in-person meetings and training. You'll be part of a diverse network of people who are passionate about shaping a better future, and you'll have the opportunity to learn, grow, and thrive in a collaborative and inclusive environment.
Benefits and Perks:
As a blithequark employee, you'll enjoy a range of benefits and perks, including:
- A competitive salary and benefits package.
- The opportunity to work with a leading provider of training, technology, and communications services.
- A collaborative and inclusive work environment.
- The flexibility to work from home with occasional in-person meetings and training.
- The opportunity to learn and grow in a dynamic and fast-paced industry.
Join Our Team:
If you're passionate about delivering exceptional service and driving growth, we encourage you to apply for this exciting opportunity to join our V Team. Together, we can shape a better future and make a positive impact on the world.
Apply Now