**Job Description:**
Join the blithequark Family: Empowering Exceptional Customer Experiences
At blithequark, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview: Customer Service Representative
Could you be our next Customer Service Representative? blithequark is looking for a Customer Service Representative to join the team! In this role, you will be responsible for providing superior customer service, ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).
The Customer Service Representative Role
As a Customer Service Representative at blithequark, you will act on behalf of the company as a first-tier support for all customer inquiries and be required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis. This is a remote / work from home position, offering flexibility and work-life balance.
Key Responsibilities:
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics
- All other duties as assigned
Essential Qualifications:
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
- Ability to learn new computer systems
- Knowledge of customer service principles and practices
- Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
- Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
- Have flexibility in your schedule
- Be detailed oriented
- Ability to professionally handle and resolve escalated issues
- Reliable and predictable attendance of your assigned shift
- Ability to work Full-Time and/or part-time based on the specific position for which you're applying
Desired Skill:
- 1 year customer service experience in a similar role
How blithequark Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at blithequark:
Competitive Compensation:
We offer competitive compensation designed to reflect your expertise and contribution.
Comprehensive Health Benefits:
We believe that taking care of your well-being is fundamental to your performance. Our comprehensive health, dental, and vision insurance plans ensure that you and your loved ones are protected.
Robust Life Insurance Benefits and Retirement Plans:
We offer robust life insurance benefits and retirement plans, including company-matched 401k and pension plan, to help you plan for your future.
Wellness Club Reimbursements and Gym Discounts:
We want to help you stay on top of your health. Our wellness club reimbursements and gym discounts make it easy to prioritize your well-being.
Paid Holidays and Time Off:
We believe in supporting a healthy work-life balance. Our paid holidays and time off policies ensure that you have the time you need to recharge and focus on what matters most.
Development Training Programs:
We're committed to helping you grow and develop your skills. Our development training programs are designed to enhance your skills and career progression, unlocking your full potential.
Join the blithequark Family:
At blithequark, your voice matters! We're a community that values diversity, inclusivity, and collaboration. We're looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're ready to take your career to the next level, apply now to join our team!
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