Pottery Barn is a premier specialty retailer of high-quality products for the kitchen and home. They are seeking a Lead Sales (Key Holder) to inspire customers and drive sales by creating engaging experiences and ensuring excellent customer service in the store.
Responsibilities
- Create engaging experiences for customers by sharing expertise on enhancing your home
- Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
- Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
- Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts
- Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
- Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy
Skills
- Effective communication, organization and leadership skills
- Proven ability to motivate and influence others through personal actions and examples
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required
- Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)
- 1-3 years retail sales experience with shift supervision experience preferred
- 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Company Overview
Pottery Barn focuses on customer service while creating products with innovative designs. It was founded in 1948, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.potterybarn.com.
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