Job Summary:
Join the Disney Cruise Line team as a Manager, Guest Communications, and be an integral part of delivering exceptional guest experiences. As a key member of our communications team, you will be responsible for developing and implementing strategic guest-facing communications, providing guidance and support to senior leaders, and collaborating with cross-functional teams to drive business priorities.
About Disney Cruise Line:
Disney Cruise Line is a leader in the cruise industry, offering a unique and unforgettable experience for families, adults, and children. With a fleet of five ships and eight more on the way, we sail to destinations around the world, providing a setting for families to reconnect, adults to recharge, and children to experience the magic of Disney.
Key Responsibilities:
- Lead the development and implementation of strategic guest-facing communications and plans that drive business priorities.
- Collaborate with multi-functional teams to respond to guest inquiries received via email, telephone, standard mail, and other channels.
- Work closely with executives and various lines of business to ensure close coordination and integration on projects.
- Develop seamless communications to guests throughout their pre-, post-, and onboard experiences.
- Lead issues management to ensure consistent communications to multiple audiences.
- Oversee all phases of guest-facing communications, including approvals and completion.
Requirements:
- At least 7 years of professional working experience in marketing, communications, issues management, or guest services.
- Demonstrated leadership, strategic-thinking, and problem-solving skills.
- Ability to translate complicated concepts into clear, compelling language for guests.
- Proven ability to develop effective communication content requiring minimal editing.
- A dedication to working in ways that support and encourage diversity and inclusion.
- A highly collaborative approach and the ability to handle constantly evolving priorities.
- Excellent social skills and ability to interact optimally with all levels of the organization.
- Ability to prioritize and work in high-pressure situations.
- Bachelor's degree or equivalent experience.
What We Offer:
- A competitive salary.
- The opportunity to work with a dynamic and talented team.
- A comprehensive benefits package.
- The chance to be part of a company that is committed to diversity, inclusion, and employee development.
How to Apply:
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.
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