Welcome to arenaflex
arenaflex is a leading player in the airline industry, dedicated to providing exceptional customer experiences and ensuring the safe and timely arrival of cargo and freight. As a company, we pride ourselves on our strong brand and commitment to excellence, and we are seeking talented individuals to join our team as Customer Service Agents. In this role, you will be responsible for providing top-notch support to our customers, handling their inquiries and concerns, and ensuring that their experiences with arenaflex are nothing short of exceptional.
Job Overview
As a Customer Service Agent at arenaflex, you will be working with a creative and dynamic team whose shared objective is to guarantee that our customers' cargo and freight arrive safely and on time. You will be scheduled to work a shift between 20 to 40 hours per week, and your duties will include handling customer inquiries, resolving issues, and providing support to our operations team. You will be required to work in a fast-paced environment, often under pressure, and to maintain a high level of professionalism and courtesy at all times.
Key Responsibilities
- Safely lift, load, dump, and transport cargo, mail, and freight to and from aircraft, as well as being responsible for on-time connections by directing arriving and departing aircraft from the gate positions.
- Protect Freight, cargo, and mail from damage, loss, and weather.
- Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Repetitively lift and load cargo onto trucks and to ensure each package arrives at its destination.
- Operate cargo scanners and computers to ensure items and freight are routed accurately to the passenger's destination.
- Practice safety-conscious behaviors in every operational cycle and procedure.
Benefits and Perks
At arenaflex, we are committed to providing our employees with a comprehensive range of benefits and perks to support their well-being and career development. These include:
- Competitive compensation, industry-leading profit-sharing project, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, sponsored back-up care, and programs that help with family members in all stages.
- Comprehensive Wellness programs to support physical, emotional, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and qualified family members.
- Career development programs to achieve your long-term career goals.
- Opportunities to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote awareness, provide perspective and help implement strategies.
- Recognition rewards and grants through the platform Relentless Together.
- Access to over 500 discounts, specialty savings and intentional benefits through arenaflexperks like car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What You Need to Succeed
To be successful in this role, you will need to possess the following skills and qualifications:
- Demonstrate that safety is paramount while handling personal information.
- Embrace diversity, thinking, and styles.
- Consistently make safety and security, of self and others, the priority.
- Must have a valid driver's license.
- Must be proficient in English.
- Have basic computer skills.
- Have strong verbal communication skills.
- Ability to frequently lift packages or items weighing up to and including 50 pounds.
- Ability to occasionally lift packages or items weighing between 50 and 70 pounds.
- Work a fixed as well as rotating schedule including evenings, nights, weekends, and holidays in all weather conditions.
Our Culture and Values
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we strive to create a culture that values and respects the contributions of all employees. Our values are built around the principles of Care, Honesty, Flexibility, Employee Management, and Collaboration, and we expect all employees to embody these values in their work.
Why Join arenaflex?
By joining arenaflex, you will become part of a dynamic and innovative company that is committed to excellence and customer satisfaction. You will have the opportunity to work with a talented and diverse team, to develop your skills and career, and to contribute to the success of our company. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
How to Apply
If you are interested in this role, please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.
We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.
Apply Now