Master is a leading HVAC-R distributor with over 70 years of experience. The Project Coordinator will provide essential support to the sales team, ensuring effective communication and resolution of post-sale needs while managing administrative aspects of assigned projects.
Responsibilities
- Serve as the primary point of contact for the sales team for post-sale service inquiries and support
- Create S.O. / P.O. for released equipment included in the assigned project
- Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules
- Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery
- Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution
- Keep customers and sales reps informed about the status of their requests
- Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations
- Maintain accurate records of service activities, customer interactions, and follow-ups with related teams
- Assist in developing and improving service workflows and customer experience initiatives
- Provide feedback to management team based on recurring service issues and inefficiencies
- Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations
- Internal reporting and filling
Skills
- Communication skills for interacting with customers & de-escalation issues
- Customer-focused mindset with a proactive approach to problem-solving
- Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems
- Willingness to learn new systems and procedures as required
- Self starter
- Detail Oriented
- Strong Organisation Skills
- Familiarity with HVAC Systems and Components is a bonus
Benefits
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy
Company Overview
Master is an independent distributor of air conditioning, refrigeration, heating, and ventilation systems in Canada. It was founded in 1952, and is headquartered in Boucherville, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is https://www.master.ca/.
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