Remote Advisory Solutions Specialist – Advanced Technical Support for Cloud‑Based Print Solutions (Boulder, CO)

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Why Ricoh? – A Visionary Leader in Digital Workplace Innovation

At Ricoh, we don’t just provide technology—we shape the future of work. As a global integrated solutions provider, we empower enterprises to transform information into actionable insight, enable smarter remote collaboration, and drive sustainable growth. Our portfolio spans cutting‑edge commercial printers, cloud‑first software platforms, and managed services that help businesses of every size operate with agility and confidence. Joining Ricoh means becoming part of a purpose‑driven culture where curiosity, collaboration, and continuous learning are celebrated, and where every employee has the chance to make a measurable impact on customers worldwide.

Position Overview – Remote Advisory Solutions Specialist

We are seeking a highly motivated and technically adept Advisory Solutions Specialist to join our Advanced Technical Support (ATS) team. This remote‑first role is headquartered in Boulder, Colorado, but offers the flexibility to work from anywhere within the United States. As the bridge between our sales organization, field engineers, and product development teams, you will provide pre‑sales and post‑sales technical expertise for our most complex commercial print hardware, cloud‑based software, and managed services offerings.

Key Responsibilities – What You’ll Do Every Day

• Pre‑sales technical enablement: Partner with sales representatives to translate customer requirements into viable technical solutions, conduct product demonstrations, and craft compelling proof‑of‑concept (PoC) proposals.
• Post‑sales support: Serve as the go‑to technical resource for field service engineers and end‑users, troubleshooting software and hardware issues, and guiding successful deployments.
• Solution design & architecture: Lead complex solution design sessions, ensuring alignment with customer environments, security policies, and scalability goals.
• Technical education: Develop and deliver curriculum for both internal sales engineers and external partners, covering cloud‑based services (AWS, Azure), API integrations, and best‑practice configuration.
• Cross‑functional collaboration: Act as the primary conduit between the field, product engineering, marketing, and partner teams to accelerate issue resolution and feature enhancements.
• Documentation & knowledge transfer: Produce high‑quality technical documentation, knowledge‑base articles, and training videos that empower the broader SSE community.
• Continuous improvement: Identify process gaps, propose enhancements to support workflows, and champion a culture of data‑driven decision making.
• Customer advocacy: Communicate customer feedback to product teams, influencing roadmap priorities that directly improve user experience.

Essential Qualifications – What You Must Bring

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical discipline (or equivalent professional experience).
• 3+ years of hands‑on experience providing technical support for enterprise‑grade hardware and cloud‑based software solutions, preferably in the commercial printing or managed services space.
• Strong understanding of network protocols, operating systems (Windows, Linux), and virtualization technologies.
• Demonstrated experience with cloud platforms (AWS, Microsoft Azure, Google Cloud) and SaaS deployment models.
• Proven ability to translate complex technical concepts into clear, actionable guidance for non‑technical audiences.
• Excellent written and verbal communication skills, with a track record of delivering effective presentations and training sessions.
• Ability to work independently in a remote environment while maintaining high visibility and collaboration with globally dispersed teams.
• Customer‑centric mindset and strong problem‑solving instincts, with a commitment to delivering exceptional service experiences.

Preferred Qualifications – What Sets You Apart

• Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or similar cloud credentials.
• Experience with enterprise print management suites (e.g., Ricoh Smart Integration, PaperCut, or similar).
• Familiarity with scripting languages (PowerShell, Python) for automation of diagnostics and deployments.
• Previous exposure to Agile development cycles and collaboration tools like JIRA, Confluence, or Git.
• Multilingual abilities or experience supporting international customers.

Core Skills & Competencies – How You’ll Succeed

• Analytical Thinking: Ability to dissect complex technical problems, develop root‑cause analyses, and propose scalable solutions.
• Collaboration: Strong teamwork skills, comfortable partnering across sales, engineering, product, and partner ecosystems.
• Adaptability: Thrive in a fast‑changing environment where new technologies and customer demands evolve rapidly.
• Self‑Management: Discipline to prioritize tasks, meet deadlines, and maintain productivity while working remotely.
• Teaching Talent: Passion for sharing knowledge, designing engaging learning experiences, and mentoring junior engineers.
• Customer Empathy: Ability to listen actively, understand business challenges, and frame technical solutions in terms of value and ROI.

Career Growth & Development – Your Path Forward

Ricoh invests heavily in the professional development of its people. As an Advisory Solutions Specialist, you will have access to a robust learning ecosystem that includes:

• Personalized development plans aligned with your career aspirations.
• Tuition reimbursement for relevant certifications, graduate courses, or industry‑specific training.
• Mentorship programs that pair you with seasoned senior engineers and business leaders.
• Opportunities to transition into senior technical roles, solution architect positions, or product management tracks.
• Participation in global innovation labs, hackathons, and customer immersion programs that broaden your technical expertise and industry insight.

Compensation, Perks & Benefits – What We Offer

Ricoh values the contributions of every team member and offers a competitive total rewards package, including:

• Base Salary: $90,000 – $111,000 USD per year, commensurate with experience and expertise.
• Performance Bonuses: Annual incentive plans tied to individual and company performance.
• Health & Wellness: Medical, dental, vision, and life insurance options, plus flexible spending accounts (FSA) and health savings accounts (HSA).
• Retirement Savings: 401(k) plan with company match, enabling long‑term financial security.
• Paid Time Off: Generous vacation allowance, paid holidays, and sick leave to support work‑life balance.
• Remote Work Stipend: Contribution toward home office setup, internet, and ergonomic equipment.
• Learning Benefits: Access to online learning platforms (LinkedIn Learning, Pluralsight) and internal technical labs.
• Employee Assistance Programs: Confidential counseling services, mental‑health resources, and wellness initiatives.

Work Environment & Culture – What It’s Like at Ricoh

Our people are our greatest asset. At Ricoh you will experience a culture that is:

• Purpose‑Driven: Every project ties back to a larger mission of creating sustainable, smarter workplaces.
• Inclusive: We celebrate diverse perspectives and foster an environment where every voice is heard.
• Innovation‑Focused: Teams are encouraged to experiment, share ideas, and push the boundaries of what technology can achieve.
• Collaborative: Even though you’ll work remotely, you’ll be part of vibrant cross‑functional teams that meet regularly via video, chat, and virtual whiteboards.
• Customer‑Centric: A relentless commitment to delivering experiences that exceed expectations, backed by data‑driven insights.

How to Apply – Bring Your Passion to Ricoh

If you’re ready to leverage your technical expertise, thrive in a fast‑moving environment, and help shape the future of digital workplaces, we want to hear from you. Follow these simple steps:

1. Prepare an updated résumé that highlights your relevant technical experience, certifications, and achievements.
2. Compose a cover letter that tells us why the Advisory Solutions Specialist role excites you and how your background aligns with Ricoh’s values.
3. Submit your application through our career portal by clicking the “Apply Now” button below.

Take the Next Step Today

Don’t miss the chance to join a world‑class organization where your ideas matter and your growth is empowered. Click the link below, attach your documents, and embark on a rewarding career journey with Ricoh.

Apply Now – Remote Advisory Solutions Specialist

Conclusion – Let’s Create Tomorrow, Together

Ricoh is more than a technology provider—we are a catalyst for change, helping businesses unlock the full potential of their information assets. As an Advisory Solutions Specialist, you will be at the heart of this transformation, guiding customers through complex technical journeys and ensuring they achieve measurable success. Join us, and become part of a team that values innovation, integrity, and impact. We look forward to meeting the visionary professional who will help us shape the future of work.

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