Note: The job is a remote job and is open to candidates in USA. Assort Health is committed to making exceptional healthcare accessible anytime, anywhere. They are seeking a detail-oriented and analytical Agent Deployment Associate to report on the performance of their voice AI capabilities and manage operational processes, ensuring service quality and driving continuous improvement across the organization.
Responsibilities
- Support customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelines
- Monitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolution
- Execute and document repeatable operational workflows to improve processes and maintain internal knowledge repositories
- Collaborate with the Operations Analyst team to conduct QA/QC checks and ensure data accuracy across tools and systems
- Prepare internal reports to support account management and strategic planning
- Proactively identify areas to improve product performance, reporting capabilities, and operational efficiency
Skills
- Bachelor's degree in Business Administration, Data Analytics, or related field
- Able to work hours from 8am-7pm PT
- 1-2 years of experience in product operations, quality assurance, or customer service environments
- Strong analytical skills with the ability to interpret complex data and derive actionable insights
- Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks
- Excellent written and verbal communication skills
- Excited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)
- Detail-oriented with a keen eye for identifying patterns and anomalies in data
- Ability to manage time effectively and meet daily reporting deadlines
- Strong problem-solving skills and a proactive approach to addressing issues
- Experience with product management/operations or customer service metrics is preferred
- Knowledge of healthcare industry terminology
- Experience with low code/no code automation tools for process improvement/optimization efforts
- Experience with project management/documentation tools like Notion
Benefits
- Competitive Compensation – Including salary and employee stock options so you share in our success.
- Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
- Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
- Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
- 401(k) – Build your retirement savings.
Company Overview
- Assort Health provides voice AI agents designed for healthcare call centers, enabling automation of appointment management tasks. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://assorthealth.com.