Note: The job is a remote job and is open to candidates in USA. Datavant is a data collaboration platform focused on healthcare, aiming to make health data secure and accessible. The Applications Onboarding & Configuration Analyst will manage client configurations, support onboarding for new clients, and collaborate with internal teams to ensure configuration changes align with workflow requirements.
Responsibilities
- Manage routine client configurations and non-complex updates
- Support onboarding and integration for new clients
- Collaborate with internal teams to ensure configuration changes align with workflow requirements
- Reduces configuration errors and minimizes rework
- Maintains system reliability through standardized procedures
- Define and execute configuration specifications for new and existing customers
- Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process
- Help create, document, and maintain configuration processes and templates
- Communicate key insights and findings to Operations, Product, and Client Success teams
- Work with Client Success and Support teams to effectively communicate any configuration updates
- Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements
- Troubleshoot and resolve configuration issues
- Provide technical support to clients and internal teams for configuration-related issues or challenges
- Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team
- Identify and implement improvements to configurations to enhance efficiency and reduce errors
- Collaborate with Product team to suggest enhancements or new features based on configuration challenges
- Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt
- Support Response Time – Average time taken to respond and resolve configuration-related support requests
- Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates
- Documentation Quality – Percentage of configurations documented fully and kept up to date
Skills
- Previous experience working in application support, implementation and/or configuration roles
- Previous experience working within Salesforce or other CRM software
- Bachelor's Degree in related field plus 1 year of experience within the industry or equivalent
- Strong oral, written, and phone communication skills
- Ability to problem-solve with a sense of urgency
- Strong technical aptitude and attention to detail
- Ability to prioritize and meet critical deadlines in a fast-paced environment
- Outstanding interpersonal skills with peers, superiors, customers, clients, and other partner
- Ability to handle private health information confidentially and in line with company policies and procedures in compliance with HIPAA
Benefits
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- Retirement savings plan
- Flexible work arrangements
- Opportunities for career growth and development
- Employee wellness programs
Company Overview
- Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.