Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage, LLC is the nation's number one distributed retail mortgage lender with a strong culture of employee engagement and support. The Bilingual Loan Officer Assistant provides essential support to mortgage loan officers, ensuring a positive customer experience and facilitating timely loan closings.
Responsibilities
- Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc
- Review mortgage loan disclosure packages and deliver them to the borrower
- Create rate disclosure and re-disclosure packages and deliver them to the borrower
- Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor
- Clarify/correct information and obtain additional information, as necessary, via phone, email, etc
- General clerical and phone support to loan officers and/or loan processors, as needed
- Work with management to provide support in various stages and areas of lending and processing as needed
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
- Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt
- Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation
- Facilitate timely loan closings by working directly with the Title Company and customer to schedule
Skills
- Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish
- High School Diploma, General Equivalency Diploma (GED), or equivalent
- A minimum of 1 year of mortgage-related experience, including customer contact
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
- Previous sales support experience
- Salesforce experience
Benefits
- Medical
- Dental
- Vision
- 401K
- Short-term disability
- Employee assistance program
- Wellness program
Company Overview
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 5001-10000 employees. Its website is http://CrossCountryMortgage.com.
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