Note: The job is a remote job and is open to candidates in USA. Bumble Inc. is an equal opportunity employer dedicated to creating healthy and equitable relationships. As a Critical Response Specialist, you will investigate high-risk escalations and collaborate with various teams to ensure the safety of the global community.
Responsibilities
- Investigate and respond to time-sensitive, high-risk escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical safety concerns, ensuring prompt and responsible outcomes
- Review and assess complex cases by analysing user behaviour, evidence, and contextual signals to determine appropriate enforcement or support actions
- Respond to urgent requests from government authorities, law enforcement, and NGOs, partnering closely with Legal and Policy teams to ensure accuracy, compliance, and care
- Support members impacted by safety incidents using trauma-informed, empathetic practices that reflect Bumble’s values of Respect and Courage
- Follow established escalation procedures for complex or ambiguous cases, independently managing defined decisions and escalating to senior team members when risk thresholds are met
- Collaborate with cross-functional partners to identify operational challenges and contribute insights that help improve tools, workflows, and escalation processes
- Participate in on-call rotations, including nights, weekends, and holidays, to support a global community
Skills
- Typically requires 1–3 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills
- Experience in Trust & Safety, online operations, law enforcement response, or a related field involving investigation of harmful or criminal behaviour
- Demonstrated ability to identify and investigate users who seek to commit serious harm or crimes on online platforms
- Experience working with external partners such as law enforcement, government agencies, or NGOs, particularly in child safety and violence-prevention contexts
- Comfortable reviewing sensitive and graphic content as a core part of the role, with an understanding of personal wellbeing practices and the importance of seeking support
- Strong analytical and critical-thinking skills, with the ability to prioritise effectively in fast-moving, high-stakes environments
- Clear and thoughtful written and verbal communication skills, with the ability to document findings and share information with targeted audiences
- A collaborative, accountable working style — you take ownership, work across teams with purpose, and adapt with an agile mindset
- Proficiency in Portuguese, French, or another additional language is a plus
Company Overview
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. It was founded in 2014, and is headquartered in Austin, Texas, US, with a workforce of 501-1000 employees. Its website is https://team.bumble.com.
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