Note: The job is a remote job and is open to candidates in USA. Revenue Group is a leading business process outsourcing company committed to exceeding client expectations. They are seeking a Customer Service Representative to assist patients in resolving healthcare billing concerns through effective communication and problem-solving.
Responsibilities
- Assisting patients to resolve billing issues, handling complaints, and setting up payment plans
- Inbound calls from patients regarding bills
- Documenting customer complaints, issues, and interactions in appropriate system(s)
- Meet performance metrics provided by management team
- Performing other duties as needed and assigned by the supervisor
Skills
- High school diploma or GED
- Strong communication and de-escalation skills
- Comfortable navigating multiple systems at once
- Reliable attendance
- Must pass a 7-year Background Check
- High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps
- Customer service/call center experience preferred
Benefits
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
Company Overview
Revenue Group is a financial services company offering hospital referral services and office services. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 201-500 employees. Its website is http://revenuegroup.com.
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