Introduction to blithequark
At blithequark, we're on a mission to redefine excellence in the customer service industry. As a growing team of dedicated professionals, we're committed to guiding individuals towards the best possible outcomes for their health and wellbeing. Our team is built on a foundation of resilience, collaboration, and a shared passion for making a positive impact. We're excited to welcome a talented Remote Customer Service Representative to our team and empower them to make a difference.
About the Role
As a Remote Customer Service Representative at blithequark, you'll play a vital role in supporting our organizational goals by creating an exceptional customer experience. You'll be part of our Call Center team, working closely with colleagues who share a commitment to providing outstanding service that wows our customers and drives our outstanding customer retention rate.
Key Responsibilities
- Engage with callers by phone with utmost responsiveness, care, and concern, ensuring a positive experience from start to finish.
- Instill confidence in customers that their information will be handled appropriately and that their experience matters.
- Lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured in a written report.
- Pay strong attention to detail to ensure report accuracy and timely submissions.
- Maintain strict confidentiality of reports, both internally and externally.
- Demonstrate flexibility as policies, schedules, and people you interact with often change.
- Model blithequark's core values of Live It! Own It!, Say It!, Discover It!, and Bring It! in your daily work.
- Arrive on time for scheduled shifts and remain flexible with 24/7 operations that may change from time to time.
About You
Required Qualifications
- High school diploma and a minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
Preferred Qualifications
- A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload.
- An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook.
- Passion for making a difference in the lives of others.
- Inspired by creating an exceptional customer experience and strong results orientation.
- A stickler for details!
- A commitment to arrive to work as scheduled.
- Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures.
What We Offer
At blithequark, we offer a comprehensive benefits package that includes:
- Competitive salary ($15.50/hr for this role).
- Medical, dental, and vision plans starting from day one.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
- Digital mental health services (Talkspace).
- Flexible work hours (availability varies by office and job function).
- Training programs.
- Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
- And more...
Career Growth and Development
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you'll have opportunities to:
- Develop your customer service skills and expertise.
- Learn from experienced colleagues and leaders.
- Take on new challenges and responsibilities.
- Advance in your career with blithequark.
Our Culture
At blithequark, we value inclusion and diversity, and we're committed to creating a work environment that's welcoming and inclusive for all employees. We believe that our differences are what make us stronger, and we're dedicated to:
- Embracing diverse identities, experiences, and talents.
- Fostering a culture of inclusion and respect.
- Providing equal employment opportunities for all.
- Supporting the communities where we live and work.
Ready to Join Our Team?
If you're a motivated and customer-focused individual looking to make a lasting impact, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer service. Don't miss out on this chance to join our team and start making a difference today!
Apply Now
Apply Now