At arenaflex, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a leading fintech startup in the U.S., we're on a mission to help car owners save time and money. Since launching our mobile app in 2019, we've amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs, becoming the #1 rated AllCar app in the App Store.
We're seeking a highly skilled and customer-centric Remote Customer Support Specialist to join our growing team! In this role, you'll be responsible for helping our existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you'll support our customers with enthusiasm and care. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
**How You Will Make an Impact:**
- Respond to inbound calls from existing customers, providing timely and effective solutions to their queries and concerns.
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits, making changes to existing policies as needed.
- Work to retain arenaflex policyholders by actively finding solutions for customers who are at risk of cancellation, ensuring their satisfaction and loyalty.
**Compensation and Perks:**
- Competitive hourly wage: $18.00 - 21.00
- arenaflex will pay for your P&C license (expected within 60 days after starting)
- Comprehensive benefits package, including medical, dental, vision insurance, and 401K match
- Ability to work remotely (arenaflex provides work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products, working with over 55 carriers to offer customers the best options for them
**Schedule:**
- Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
**About arenaflex:**
arenaflex is America's first and only AllCar app, redefining and radically improving how people manage owning a car. Backed by artificial intelligence and machine learning, our app simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, arenaflex does it all.
We're the #1 rated and most downloaded app in our category, with a 4.7-star rating in the App Store. We have more than 5 million customers – and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious, and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
**Why Join arenaflex?**
- Be part of a fast-growing fintech startup that's changing the game in the automotive industry.
- Work with a talented and diverse team of individuals who are passionate about innovation and customer satisfaction.
- Enjoy a comprehensive benefits package and competitive compensation.
- Have the opportunity to learn and grow with our company, with ongoing training and mentorship.
- Make a measurable difference in the lives of millions of customers.
**How to Apply:**
If you're a customer-centric and results-driven individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch with you soon.
**Equal Employment Opportunity:**
arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
**Accommodations for Individuals with Disabilities:**
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at
[email protected].