Note: The job is a remote job and is open to candidates in USA. andCo Hospitality is a Certified B Corp focused on creating memorable stays across resort properties. They are seeking a Guest Communication Specialist who will assist guests and owners with their inquiries and reservations while ensuring a positive experience.
Responsibilities
• Answer inbound guest and owner calls with warmth, clarity, and professionalism
• Make proactive outbound calls to confirm arrivals and support upcoming reservations
• Assist guests and owners with booking reservations, vacation planning, and account questions
• Process helpdesk requests, inquiries, and reservations accurately and on time
• Support owners with vacation deposits and exchange company coordination
• Use sound judgment, product knowledge, and problem-solving skills on every interaction
• Ensure all guest communications are consistent, accurate, and aligned with brand standards
• Contribute to a positive, ethical, and collaborative team environment
• Jump in on special projects and initiatives as needed, teamwork makes the dream work
Skills
• You have a high school diploma or GED and at least one year of experience
• You're an active listener who communicates clearly, both verbally and in writing
• You're comfortable multitasking across multiple computer programs at once
• You're customer-focused, detail-oriented, and genuinely enjoy helping people
• You stay calm under pressure and handle challenges with patience and tact
• You're self-motivated, organized, and manage your time effectively
• You work well with different personalities and contribute positively to team goals
• You're proficient in Microsoft Word, Excel and Outlook
• Bonus points if you have RCC Knowledge or are bilingual
Company Overview
• We're andCo Hospitality—the crew rewriting hospitality’s rulebook. But relax, we're only bending the rules worth bending. It was founded in 2011, and is headquartered in Orlando, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.legacyvacationresorts.com/.
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