Unlock Your Potential with a New Role at Trinity Health as a Remote HR Representative I - HR Service Center!
Trinity Health, one of the largest not-for-profit, Catholic healthcare systems in the nation, is seeking a highly skilled and dedicated HR Representative I to join its HR Service Center team. This role offers a unique opportunity to work in a hybrid environment, combining remote work with time in our office, and is a fantastic chance to grow your career in a dynamic and supportive setting.
About Trinity Health and the HR Service Center
Trinity Health employs approximately 133,000 colleagues across dozens of hospitals and hundreds of health centers in 22 states. Our commitment to diversity, equity, and inclusion is at the forefront of everything we do, and we strive to create a workforce that is unified, committed, and accountable. The HR Service Center is a critical component of our organization, providing support and resolution to HR inquiries for all Trinity colleagues, operational and functional areas, and vendors.
Key Responsibilities
- Serve as the first point of customer contact in the HR Service Center environment, providing support and resolution to HR inquiries via phone, email, and other channels.
- Process colleague position status change requests, tuition reimbursement applications, and other HR-related transactions.
- Audit HR transactions and ensure accuracy and compliance with relevant laws and regulations.
- Investigate and resolve general issues related to HR processes and procedures.
- Utilize knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, and other related laws and procedures to prioritize and escalate colleague inquiries.
- Identify and classify employee documents using forms mapping tools and established departmental procedures.
- Operate data capture technology to extract and import digitized documents into document management systems.
- Assist other functional areas of the HR Service Center and the organization with open enrollment, benefit eligibility, leaves of absence, employment data changes, and other HR-related tasks.
- Participate in projects, such as discovery and implementation of document administration, and contribute to the overall performance of the team.
- Utilize critical thinking skills to meet established weekly performance metrics and minimize errors.
Essential Qualifications
To be successful in this role, you must possess:
- A comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration, and Contact/Service Center operations.
- A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high-volume work environment, or an equivalent combination of education and experience.
- Proficient knowledge of HRIS, HR processes, and the downstream impact of transactions to benefits, pay, and other areas.
- Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills.
- Strong analytic, problem-solving, judgment, critical thinking, and conflict resolution skills.
- Flexibility and ability to manage competing tasks of differing priorities.
- Demonstrated proficiency in MS Office Suite.
- Ability to effectively interact and successfully represent the Department with higher-level managers, other various departments, functional areas, and Health Ministries.
Preferred Qualifications
- Familiarity with PeopleSoft, Kronos time and attendance, and Case Management systems.
- Previous experience with subpoena and file requests.
Skills and Competencies
To excel in this role, you will need to possess:
- Strong critical thinking and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong analytical and judgment skills.
- Flexibility and adaptability in a rapidly changing environment.
Career Growth Opportunities and Learning Benefits
At Trinity Health, we are committed to the growth and development of our colleagues. As an HR Representative I, you will have opportunities to:
- Develop your skills and expertise in HR processes and procedures.
- Participate in projects and contribute to the overall performance of the team.
- Collaborate with other functional areas and departments to drive business outcomes.
- Advance your career in a dynamic and supportive environment.
Work Environment and Company Culture
Trinity Health is committed to creating a work environment that is inclusive, diverse, and supportive. As a colleague, you will be part of a team that values:
- Diversity, equity, and inclusion.
- Collaboration and teamwork.
- Professional development and growth.
- Community partnerships and supplier diversity.
Compensation, Perks, and Benefits
Trinity Health offers a comprehensive total rewards package, including:
- A competitive salary ($18.46 - $27.70 per hour).
- A range of benefits, including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Conclusion
If you are a motivated and dedicated HR professional looking to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. As an HR Representative I at Trinity Health, you will be part of a team that is committed to delivering exceptional care and service to our colleagues, patients, and communities. Join our team today and unlock your potential!
Apply Now