Note: The job is a remote job and is open to candidates in USA. Inktel Contact Center Solutions is seeking work-from-home agents to serve as Homeware Support Specialists for a high-end homeware brand. The role involves answering customer inquiries, providing product information, and managing orders through various communication platforms.
Responsibilities
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
- Successfully negotiate and appease customers using a variety of methods established by client
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Skills
- High school diploma or equivalent
- 1-2 years Call Center Experience preferably in a live chat environment
- Retail sales experience, preferably in an ecommerce environment
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be computer literate and internet savvy
- Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
- Experienced in handling multiple chats at any given time
- Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
- Professional, upbeat and engaging written communication
- Excellent oral communication skills: clear diction, tone and use of proper grammar
- Ability to deliver quality customer service in a high-volume environment
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel customers in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and active listening
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed
- Dependable, a history of good attendance and punctuality is essential
- Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship
- Minimum PC Requirements: CPU Speed - Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better
- Hard Drive - 40 GB or more of available space, 100 GB or more of total space
- Memory - 8 GB or RAM or better is preferable
- Operating System - Windows 10 Professional (No Macs or Chromebooks)
- Two (2) available USB 2.0 or greater ports
- Minimum Monitor and Accessory Requirements: Monitor - 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
- USB Headset with Microphone - JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
- Camera - Integrated or USB Camera
- Minimum Software Requirements: Google Chrome - Latest version of Google Chrome for Windows
- Minimum Internet Connectivity Requirements: Standard Connection / Speed - Hard-wired connection (no wireless), Minimum 45 Mpbs download / Minimum 10 Mpbs upload, Internet connection must not be shared with more than 3 devices in the same location, Maximum Latency Threshold - 120 milliseconds (ms)
- Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
Benefits
- Medical
- Dental
- Short/long term disability
- Life insurance
- Personal time off
- Educational assistance
- 401K plan
Company Overview
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. It was founded in 1993, and is headquartered in Miami Lakes, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.inktel.com.
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