Note: The job is a remote job and is open to candidates in USA. Activated Insights is a company that helps home care organizations better support seniors, caregivers, and families through technology, surveys, and training. As a Satisfaction Research Associate, you will conduct phone surveys to gather feedback from home care recipients and their families, ensuring that the information is accurately documented to help improve the quality of care.
Responsibilities
- Conduct phone surveys with home care recipients, family members, and caregivers across the country
- Accurately document responses while actively listening and engaging in conversation
- Maintain a professional, friendly, and empathetic tone on every call
- Follow survey scripts, quality standards, and data accuracy guidelines
- Ensure feedback is properly captured and delivered to home care providers
- Participate in ongoing training and development opportunities
Skills
- Must be 18 years of age or older with a high school diploma or GED
- Ability to type 40 words per minute
- Strong communication and active listening skills
- Comfortable having conversations over the phone for extended periods
- Reliable attendance and time management skills
- Ability to complete and pass required training
- Prior customer service or call center experience
Benefits
- Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends
- Remote work options — enjoy the convenience and comfort of working from home
- Consistent part-time hours — 16–30 hours per week with dependable scheduling
- Competitive hourly pay + bonuses
- Paid training — 4 days of paid onboarding to set you up for success
- Monthly bonuses and performance incentives — earn more for strong performance and reliability
- Paid Time Off
- Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth
Company Overview
In 2023, we united the leading post-acute and long-term care technology companies to deliver mission critical applications and analytics to enable better care. It was founded in 2009, and is headquartered in Rexburg, Idaho, US, with a workforce of 51-200 employees. Its website is https://activatedinsights.com/.
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